Pros 
Cons Fitzroy Automotive: More Than Just a Mechanic - A Community Favourite
Fitzroy Automotive, nestled in Strandon, New Plymouth, has garnered a well-deserved reputation as a top-tier car repair and maintenance service in Taranaki. Boasting an impressive rating of 4.8 out of 5, it’s clear this isn't just a place to get your car fixed; it's a business built on genuine care and exceptional customer service. Located at 481 Devon Street East, Strandon, New Plymouth 4312, NZ, Fitzroy Automotive operates Monday to Friday from 8:30 AM to 5:00 PM, closed on Saturdays and Sundays. The phone number is +64 6 758 5451. The consistently positive reviews paint a picture of a team that goes above and beyond, exceeding expectations even under pressure. They're more than just mechanics; they're community problem-solvers, frequently singled out for their kindness, efficiency, and willingness to help.
"Lovely Team" and Exceptional Service Moments
The recurring theme throughout the reviews is the exceptional quality of the human interaction. Customers consistently praise the entire team, from the reception staff to the mechanics themselves, for their friendliness and helpfulness. Here's a breakdown of what people are saying about their experiences:
- Going the Extra Mile: Numerous customers highlight instances where Fitzroy Automotive went above and beyond. One traveler, experiencing an urgent car issue while passing through the North Island, received immediate and skilled assistance despite being an out-of-towner. This proactive approach and willingness to help, exceeding even the service received at their regular mechanic in Nelson, exemplifies their commitment.
- Urgent Care & Brake Pad Heroes: Several stories revolve around urgent brake repairs, with Fitzroy Automotive demonstrating a commendable ability to swiftly diagnose and resolve the issue, ensuring the customer's safety. Jarrod, in particular, is specifically mentioned for his quick thinking and ability to handle urgent situations on short notice.
- Full Servicing and Attention to Detail: Regular service customers consistently report feeling reassured that their cars are in tip-top shape after a visit. The team is attentive to smaller issues, "picking up on little things that needed seeing to," demonstrating a thorough and conscientious approach to car maintenance.
- Consistent Kindness: Customers frequently emphasize the genuinely friendly and approachable nature of the staff, highlighting their smiles and willingness to assist. This positive atmosphere contributes significantly to the overall positive customer experience.
Facilities & Payment Options - Making it Easy
Fitzroy Automotive understands that a smooth and accessible experience is just as important as quality repairs. Here is a summary of the facilities and payment options available:
| Feature | Details |
|---|---|
| Accessibility | Wheelchair accessible entrance and a wheelchair accessible parking lot. |
| Payments | Accepts debit cards, however, credit cards are not accepted at this time. |
They strive to be inclusive, catering to customers with mobility needs. While credit card payments aren't currently an option, debit card payments are readily accepted. This straightforward approach ensures a convenient and hassle-free payment process.
A Heartfelt Recommendation for Car Care in Taranaki
The overwhelming sentiment within the customer reviews for Fitzroy Automotive is one of genuine appreciation and enthusiastic recommendation. It’s clear that this business isn’t just about fixing cars; it’s about building relationships and earning the trust of the local community.
"I don’t normally write reviews but just have to for this one… Amazing service - very friendly, very helpful and reasonable pricing - highly recommend!!!" - A travelling customer.
The repeated praise for their value-for-money pricing, coupled with the consistently excellent service, positions Fitzroy Automotive as the go-to destination for car repair and maintenance in New Plymouth and beyond. Whether facing an urgent breakdown or scheduling routine servicing, Fitzroy Automotive delivers peace of mind and a reassuringly positive experience.
If you’re looking for a local mechanic who genuinely cares about your car and your well-being, Fitzroy Automotive is undoubtedly a top choice.