Pros 
Cons Diesel Monkey: A Rising Star in New Plymouth Auto Repair
Diesel Monkey, located in Waiwhakaiho, New Plymouth, is rapidly gaining a reputation as a reliable and skilled auto repair shop. With a solid 4.000000-star rating based on customer feedback, this establishment is proving to be a valuable asset to the Taranaki region's automotive community. News of their excellent service spreads easily – often through word-of-mouth recommendations, like the one that brought one satisfied customer in. The shop's address – Waiwhakaiho, New Plymouth 4312, New Zealand – makes it conveniently accessible for residents in and around New Plymouth. You can reach them directly at +64 21 262 7712. While opening hours weren’t specifically listed in the information provided, it's always best to call ahead to confirm availability.
Rave Reviews: What Customers Are Saying
The overwhelming sentiment expressed in reviews paints a picture of a professional and customer-focused auto repair shop. Here's a breakdown of the recurring themes:
- Expertise & Knowledge: Several customers specifically highlight the knowledge and helpfulness of Nathan, a key figure at Diesel Monkey, particularly regarding BT50 Mazdas. He's consistently praised as being incredibly knowledgeable and willing to go the extra mile. Shane, another member of the team, also receives significant appreciation for his exceptional dedication and problem-solving skills, particularly with challenging vehicle issues like a Ford Transit refusing to start.
- Communication & Transparency: A common thread throughout customer feedback is the excellent communication provided by Diesel Monkey. They keep customers well-informed throughout the repair process, ensuring no surprises. This builds trust and allows for a collaborative approach to vehicle maintenance.
- Quality Workmanship: Customers consistently praise the quality of workmanship. Repair work is described as "top-notch," "exceptional," and demonstrating "attention to every detail.” Many remarked on a noticeable improvement in their vehicle's performance, with one customer stating their vehicle "feels brand new again."
- Value for Money: Diesel Monkey offers "competitive prices" and "great value for money" without sacrificing the quality of their repairs, providing a balance that resonates well with customers.
- Speed & Efficiency: Multiple reviews commend the "fast and efficient" service, demonstrating a commitment to minimizing downtime for customers.
Facilities & Payment Options
Diesel Monkey strives to be accessible and convenient. Here’s what customers can expect regarding facilities and payment options:
| Facility | Details |
|---|---|
| Accessibility | Wheelchair accessible entrance and parking lot. |
| Payment | Accepts debit cards. Credit Card payments are not currently accepted.* |
It’s worth contacting Diesel Monkey directly to confirm payment options, as these can change.
The commitment to accessibility features is a positive note, ensuring that a broader range of customers can access their services comfortably. The limited payment options (currently only debit cards) might be something to consider when planning your visit.
Addressing Concerns & Maintaining Integrity
While overwhelmingly positive, a notable concern has been raised regarding the shop’s logo. Several customer reviews mention the allegation that Diesel Monkey has “stolen” their logo from a shop in the United States.
"Get your own logo instead of stealing from another shop!!!!!!!"
It's important to acknowledge this serious allegation. Diesel Monkey’s management should address this issue promptly and transparently to maintain credibility and customer trust. A review of their branding and a commitment to original designs would alleviate concerns and reinforce a commitment to ethical business practices. Regardless of the logo issue, the core services offered – skilled automotive repair and exceptional customer service – clearly resonate with a growing number of New Plymouth residents.