Auto Super Shoppe New Plymouth: Cambelts, WOFs & Honest Mechanic Service

Services offered by Auto Super Shoppe New Plymouth

No Start Diagnosis 🔎

Cambelt Replacement ⚙️

Radiator Replacement 🌡️

WOF (Warrant of Fitness) Inspections ✅

Wiper Blade Replacement 💨

Tyre Rotations 🔄

European Car Servicing & Repairs 🇩🇪🇮🇹

Diagnostic Scanning & Service 💻

Urgent Vehicle Repairs 🚨

Initiative-Based Vehicle Maintenance 🛠️

Pros	Cons
Friendly and professional staff.	Replaced cambelt without prior communication, even though it was less than a year old.
Excellent communication.	Unexplained cut in the cambelt.
Knowledgeable and skilled mechanics.	Refusal to release vehicle until payment was made despite cost dispute.
Top-notch quality of work.	Lack of explanation regarding the cause of the cambelt damage.
Transparent and fair pricing.
Reliable and honest service.
Conscientious automotive service.
Super friendly and efficient team.
Great service and fair charging, even for European cars.
Experience and latest scanning/service tools for European vehicles.
Brilliant service with prompt communication and quick turnaround.
Accommodating, even during busy periods.
Quick and excellent WOF, wiper blade replacement, and tyre rotation service.
Helpful in keeping customers on the road.
Ultra reliable with good communication and reasonable pricing.
Use their initiative.
Consistent positive experiences over several years.
Recommended by many satisfied customers.

Pros

Cons

Friendly and professional staff.

Replaced cambelt without prior communication, even though it was less than a year old.

Excellent communication.

Unexplained cut in the cambelt.

Knowledgeable and skilled mechanics.

Refusal to release vehicle until payment was made despite cost dispute.

Top-notch quality of work.

Lack of explanation regarding the cause of the cambelt damage.

Transparent and fair pricing.

Reliable and honest service.

Conscientious automotive service.

Super friendly and efficient team.

Great service and fair charging, even for European cars.

Experience and latest scanning/service tools for European vehicles.

Brilliant service with prompt communication and quick turnaround.

Accommodating, even during busy periods.

Quick and excellent WOF, wiper blade replacement, and tyre rotation service.

Helpful in keeping customers on the road.

Ultra reliable with good communication and reasonable pricing.

Use their initiative.

Consistent positive experiences over several years.

Recommended by many satisfied customers.

Auto Super Shoppe New Plymouth: A Mixed Bag of Experiences

Auto Super Shoppe New Plymouth, located at 133 Molesworth Street, New Plymouth Central, consistently earns a solid 4.6-star rating. Operating Monday to Friday from 8 AM to 5 PM, with Saturday and Sunday closures, the shop provides a convenient and accessible service, boasting wheelchair accessible entrances and parking. Their +64 6 759 4370 number connects you to a team aiming to keep New Plymouth’s vehicles running smoothly. But like any business, experiences vary. Here's a deeper dive into what customers are saying about their time at Auto Super Shoppe New Plymouth.

Cambelt Controversy and Cost Disputes: Examining the Concerns

While many praise Auto Super Shoppe New Plymouth for its service, a concerning pattern emerges from some reviews, particularly those relating to cambelt replacements. One customer recounted a disconcerting experience where their vehicle was taken in for a "no start" diagnosis. The mechanic proceeded to replace a cambelt that was less than a year old, discovering a clean cut. The shop reportedly couldn’t explain the cause of the damage. Even more troubling, the customer stated they were refused vehicle release until payment was made, despite disputing the charges. This highlights a potential area for improvement regarding communication and handling customer disagreements.

Here's a breakdown of the concerning issues:

Unexplained Cambelt Failure: Sudden and inexplicable cambelt failure raises questions about potential underlying mechanical issues or errors.
Lack of Communication: The customer expressed feeling blindsided by the replacement without prior notification. Transparency is vital in repair situations.
Vehicle Retention for Payment: Refusing vehicle release while disputing charges is a contentious practice and can be perceived as overly aggressive.
Pricing Transparency: The dispute, though specific details are limited, suggests a potential issue with clarity around pricing and billing practices.

It's important to note that this specific experience seems to be an outlier based on the overall positive majority, but it warrants consideration and potential review of shop procedures.

Shining Testimonials: WOFs, Radiators & Long-Standing Trust

Despite the past concern, the great majority of customer feedback is incredibly positive. Auto Super Shoppe New Plymouth are repeatedly celebrated for their friendly staff, efficiency, and knowledgeable mechanics. Here's a look at some of the recurring praise:

Rapid Service: Many customers highlight the speed and efficiency, citing swift WOF (Warrant of Fitness) inspections, tyre rotations, and even radiator replacements completed within a few hours.
European Car Expertise: A particularly noteworthy endorsement comes from a customer who’s relied on Auto Super Shoppe for over 20 years, specifically for European vehicle servicing. They commend the shop’s experience, diagnostic tools, and ability to provide dealer-level service.
Proactive Communication and Problem Solving: Several reviewers mention the shop’s responsiveness and willingness to quickly diagnose and resolve issues, often fitting customers in even when busy.
Reasonable Pricing: A consistent theme is fair and transparent pricing, with customers feeling they receive good value for services rendered.
Dedicated Staff: David and Lucy are specifically mentioned by name, demonstrating a personalized customer service experience.

"These guys are simply great. Ultra reliable, good communication about what needs doing, reasonable pricing, use their initiative. I’ve been using them for several years and never been disappointed. Have also recommended them to others who have also been happy with the service. Give them a try. David and Lucy will look after you." – A Valued Customer

Accessibility & Overall Impression: A New Plymouth Favourite?

The accessibility features of Auto Super Shoppe New Plymouth – a wheelchair-accessible entrance and parking lot – are a welcome addition, making the shop inclusive for all customers. In general, the reviews paint a picture of a reputable and reliable mechanic shop in New Plymouth. While the cambelt incident raised valid concerns, the overwhelming positive feedback underscores their commitment to quality service, helpful staff and competitive pricing. With decades of loyal customers, especially those with European vehicles, Auto Super Shoppe New Plymouth appears to be a favoured choice for vehicle maintenance and repairs within the New Plymouth community.

Contact Details:

Phone: +64 6 759 4370
Address: 133 Molesworth Street, New Plymouth Central, New Plymouth 4312, New Zealand

Frequently Asked Questions About Mechanic Auto Super Shoppe New Plymouth's Services

What types of services does Mechanic Auto Super Shoppe New Plymouth offer?

Mechanic Auto Super Shoppe New Plymouth provides a comprehensive range of automotive services, including WOF (Warrant of Fitness) inspections, general repairs and maintenance, diagnostics, cambelt replacements, radiator replacements, tyre rotations, and more. They cater to various vehicle makes and models, including European cars, and possess the necessary scanning and service tools for expert care. Their experienced team ensures quality workmanship and transparent pricing.

What do customers say about the service and staff at Mechanic Auto Super Shoppe New Plymouth?

Customers consistently praise Mechanic Auto Super Shoppe New Plymouth for its friendly, professional, and efficient service. Many highlight the excellent communication from the staff, the mechanics' knowledge, and the top-notch quality of work. Clients appreciate the fair pricing and the shop's ability to accommodate urgent repairs, often completing jobs within the same day. Long-term customers value the reliability and conscientious approach.

Is Mechanic Auto Super Shoppe New Plymouth accessible for customers with disabilities?

Yes, Mechanic Auto Super Shoppe New Plymouth prioritizes accessibility. The facility features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and convenient experience for all customers. They strive to provide inclusive service and cater to diverse needs within the New Plymouth community.

What are the operating hours of Mechanic Auto Super Shoppe New Plymouth?

Mechanic Auto Super Shoppe New Plymouth is open Monday through Friday from 8:00 AM to 5:00 PM. The shop is closed on Saturdays and Sundays. It's always a good idea to call ahead, especially if you have a specific time in mind, to ensure availability and schedule an appointment for your vehicle's needs.

How can I contact Mechanic Auto Super Shoppe New Plymouth if I have questions or need to book an appointment?

You can easily reach Mechanic Auto Super Shoppe New Plymouth by phone at +64 6 759 4370. Their address is 133 Molesworth Street, New Plymouth Central, New Plymouth 4312, New Zealand. Contacting them directly is the best way to discuss your vehicle's specific requirements and schedule a convenient appointment time.