Pros 
Cons Westshore Motors Ltd: A Community Favourite for Honest Car Care
Westshore Motors Ltd, located at 12 Ford Road, Onekawa, Napier 4110, New Zealand, has become a standout mechanic in the Napier area. Consistently earning a perfect 5.000000 rating, it’s clear this business resonates strongly with its customers. Their dedication to customer service and transparent advice frequently comes up in reviews, making them more than just a place to get your car fixed – they’re a trusted automotive partner. You can reach them at +64 6 842 1415. They’re open Monday to Friday, 8 AM – 5 PM, and are closed on weekends, offering a convenient service schedule for busy locals.
Rave Reviews: What Customers Are Saying
The sheer volume and positivity of customer reviews for Westshore Motors Ltd speak volumes about their commitment to quality service. Here’s a breakdown of the recurring themes and highlights:
- Proactive Service: Many customers appreciate the handy reminder texts about WOF due dates - a small detail that demonstrates attentiveness and excellent customer communication.
- Outstanding Staff: While the owner, Keegan, and Simone are consistently praised for their friendliness and professionalism, special mentions consistently go to Russell and Ross (currently assisting with WOFs until July). Reviews frequently highlight their willingness to go the extra mile – taking time to thoroughly explain issues and offer honest advice.
- Trustworthy & Reliable: Several customers emphasize the trustworthiness of Westshore Motors Ltd, highlighting their reliable service and integrity. This assurance is particularly valuable when dealing with car repairs.
- Speed & Efficiency: "Great and quick service" is a recurring phrase, indicating a streamlined process and efficient workmanship without compromising quality.
- Example Quotes:
- "Keegan and Simone are wonderful to deal with. So Friendly and professional. Highly recommend."
- "Super trustworthy and reliable."
- "Russell was great. Friendly and quick. Highly recommend!"
- "Owner is so helpful, leaves what he is doing to spend time with you. Nothing is a problem and good advice."
Accessibility & Payment Options at Westshore Motors Ltd
Westshore Motors Ltd strives to provide a welcoming and inclusive experience for all customers. Here’s a breakdown of their facilities and payment options:
| Feature | Description |
|---|---|
| Accessibility | Westshore Motors Ltd is committed to accessibility for everyone. |
| Wheelchair Accessible Entrance | ✅ Available |
| Wheelchair Accessible Parking Lot | ✅ Available |
| Payment Options | A convenient range of payment methods are provided. |
| Debit Cards | ✅ Accepted |
| Credit Cards | ❌ Not Accepted (Please confirm with the business directly) |
This information is based on the 'about_facilities' details provided and may be subject to change. It’s always best to confirm payment options directly with Westshore Motors Ltd.
Ross's Transition & Continued Top-Tier Service
The reviews referencing Ross, the previous owner, are a testament to the consistency of service quality at Westshore Motors Ltd. Ross is currently assisting Keegan with WOFs until July, ensuring a seamless transition and continued excellence in this critical area. This proactive approach towards training and knowledge transfer demonstrates a commitment to maintaining high standards even amidst ownership changes. It assures existing and potential customers that the same level of expertise and attention to detail they’ve come to expect will persist. Many long-term clients specifically mention their loyalty to Ross, reinforcing Westshore Motors Ltd’s standing as the "best mechanic in Napier". The dedication of both Ross and Keegan demonstrates a shared passion for car care and a deep commitment to serving the Napier community.