DSL Automotive , Ultrasonics NZ: Napier's Auto Repair

Services offered by DSL Automotive , Ultrasonics NZ

Diesel engine diagnostics 🛠️

Fuel pump testing and repair ⛽

Electronic module fault diagnosis 💡

Injector supply and replacement ⚙️

DPF restorative cleaning 💨

EGR system repair and maintenance ♻️

Subaru Diesel fault light resolution 🚗

Toyota Hiace fuel injection problem solving 🚐

Park Brake system repair 🛑

Traction Control System troubleshooting 🚦

Pros	Cons
Knowledgeable and helpful staff, particularly Brent and Phil.	Some customers have reported a tendency to jump to worst-case scenarios and recommend expensive repairs.
Quality of work is consistently high.	A previous customer described Brent as 'unhelpful' and accused him of trying to 'screw people over'.
Honest and trustworthy service.	One customer felt Brent was dismissive and unwilling to diagnose a pump issue, even after being asked.
Excellent phone service and communication.	A perception that the business prioritizes profit over customer service.
Capable of handling complex and tricky diesel issues.	Some customers feel pressured into unnecessary repairs.
Provided a fair price for extensive work on a Toyota Hiace fuel injection problem.	A previous customer described the business as 'money boys' who lack helpfulness and knowledge.
Successfully diagnosed and repaired a Subaru Diesel with multiple fault lights, restoring full functionality.	Potential for inflated pricing compared to other options.
Thorough and skilled technicians.
Polite and hospitable service.
Excellent advice and options provided.
Sourced genuine injectors at a significantly lower price than dealerships.
Willingness to go the extra mile and spend considerable time on difficult problems.

Pros

Cons

Knowledgeable and helpful staff, particularly Brent and Phil.

Some customers have reported a tendency to jump to worst-case scenarios and recommend expensive repairs.

Quality of work is consistently high.

A previous customer described Brent as 'unhelpful' and accused him of trying to 'screw people over'.

Honest and trustworthy service.

One customer felt Brent was dismissive and unwilling to diagnose a pump issue, even after being asked.

Excellent phone service and communication.

A perception that the business prioritizes profit over customer service.

Capable of handling complex and tricky diesel issues.

Some customers feel pressured into unnecessary repairs.

Provided a fair price for extensive work on a Toyota Hiace fuel injection problem.

A previous customer described the business as 'money boys' who lack helpfulness and knowledge.

Successfully diagnosed and repaired a Subaru Diesel with multiple fault lights, restoring full functionality.

Potential for inflated pricing compared to other options.

Thorough and skilled technicians.

Polite and hospitable service.

Excellent advice and options provided.

Sourced genuine injectors at a significantly lower price than dealerships.

Willingness to go the extra mile and spend considerable time on difficult problems.

DSL Automotive: A Mixed Bag of Experiences in Napier

DSL Automotive, Ultrasonics NZ, located at 62 Austin Street, Onekawa, Napier, holds a commendable 4.5-star rating, but recent events have sparked considerable debate and highlight a disparity in service quality. The shop, serving the Hawke's Bay region, offers auto repairs and diagnostics, with a focus on diesel vehicles. Opening hours are Monday to Thursday, 8:00 AM - 5:00 PM, and Friday 8:00 AM - 4:30 PM. They are conveniently accessible, boasting both wheelchair accessible entrance and parking – ideal for customers with mobility needs. Appointments are recommended, suggesting a streamlined and possibly busy workshop. Their phone number is +64 6 843 5287. The business has a history of dealing with complex issues, particularly relating to diesel engines; this is reflected in some of the detailed customer accounts below. Yet, as revealed by a recent and highly critical review, some interactions haven't lived up to the expected standard of a reputable auto repair shop.

The Pump Problem: A Customer's Frustration with Diagnostics

A recent visit to DSL Automotive by a returning customer, familiar with their service from a previous phone consultation, centered on a fuel pump issue. The customer brought the pump in to be bench tested and diagnosed. The experience, however, took a sharp turn. According to the customer’s account, Brent—apparently a key figure at the shop—refused to diagnose the pump, citing a dismissive reason: “it's probably a bit dirty.” This refusal, coupled with Brent's apparent reluctance to engage with the customer’s explanation (that the pump previously functioned correctly, with the issue stemming from the electronic module), led to a heated exchange. The customer alleges a pattern of behavior, where DSL personnel prioritize quick ‘start again’ replacements over thorough diagnostics, potentially inflating costs. This resonates with the original complaint about the business's tendency toward "throwing the whole thing away and start again" mentalities and concerns about them prioritizing monetary gain over problem-solving. This lamentable encounter paints a picture of unhelpful service and a disregard for customers’ concerns and vehicle longevity. As the customer puts it, they need fresh faces at the helm, people who value advice and fostering some form of trust and a helpful interaction.

Shining Reviews: Expertise and Honest Service Triumph

Despite the recent criticism, numerous other customers have lauded DSL Automotive, highlighting their expertise, honesty, and willingness to tackle challenging repairs. Many praise the team's diagnostic abilities, especially concerning diesel engines. Here's a summary of the positive feedback gathered:

Diesel Specialists: Several reviewers explicitly mention DSL's proficiency in dealing with diesel engine problems, noting their ability to resolve issues others have struggled with. One customer travelled over three hours from Tauranga, impressing upon the service's ability to solve problems that a local Subaru dealership hadn’t been able to fix, naming Phil for exemplary service.
Honest and Fair Pricing: Multiple customers appreciate DSL's honesty and fair pricing. One account highlights a significant cost saving compared to a machine dealer’s inflated injector prices, illustrating their dedication to providing genuine parts at reasonable rates.
Thoroughness and Quality Work: Another recurring theme is the quality of their work and the commitment to completing the job correctly the first time. This reliability has led to repeat business and customer loyalty.
Excellent Customer Service: Several reviews mention the polite and helpful nature of the staff, creating a positive and welcoming atmosphere.

Addressing the Concerns: A Snapshot of Divided Opinions

The contrasting reviews present a complex picture of DSL Automotive's service. The business has garnered a strong reputation in the Hawke’s Bay for solving intricate problems, especially with diesel engines, and for their cost-effective solutions. However, the recurring accusations of pushing unnecessary replacements and a dismissive attitude towards diagnostics cast a shadow over their image. The previous phone review speaks of bullying and recommending worst-case scenarios to increase revenue. Interestingly, DSL’s response to that previous review, scrutinized by the same original reviewer, was deemed disingenuous. While the company’s previous karma seems to be quite good and fulfilled many customers expectations and needs with quality services, recent customer feedback suggests a need for improved customer service and more diligent diagnostic practices. This dichotomy underscores the importance of consistent service quality and a customer-centric approach—particularly crucial for a business built on trust and expertise.

Frequently Asked Questions About DSL Automotive, Ultrasonics NZ's Services and Expertise

What types of auto repairs does DSL Automotive, Ultrasonics NZ specialize in?

DSL Automotive, Ultrasonics NZ focuses on diesel vehicle repairs and diagnostics, particularly complex issues that other mechanics struggle with. They have a strong reputation for handling tricky problems, including fuel injection issues, electronic module faults, and DPF/EGR system concerns. They also offer general auto repair services and prioritize doing the job right the first time.

I've heard mixed reviews about DSL Automotive, Ultrasonics NZ. Can you clarify the experiences?

Experiences with DSL Automotive, Ultrasonics NZ appear varied. Some customers praise their thoroughness, honesty, and ability to solve difficult problems, even going above and beyond with free checks. Others have expressed concerns about initial assessments and pricing. DSL Automotive, Ultrasonics NZ encourages direct communication to address any misunderstandings.

What is DSL Automotive, Ultrasonics NZ's approach to diagnosing and repairing fuel pump issues?

DSL Automotive, Ultrasonics NZ's approach to fuel pump issues has been a point of contention. While some prefer a 'start again' approach, others advocate for diagnosis and repair. It's recommended to clearly communicate your preference for diagnostics upfront to ensure alignment with their service philosophy. They are located at 62 Austin Street, Onekawa, Napier.

Does DSL Automotive, Ultrasonics NZ offer appointments, and what are their operating hours?

Yes, DSL Automotive, Ultrasonics NZ recommends appointments to ensure efficient service. They are open Monday to Thursday and Friday from 8:00 AM to 5:00 PM. Saturdays are closed, and Sundays are also closed. Planning ahead helps guarantee availability and personalized attention from their skilled team.

Are DSL Automotive, Ultrasonics NZ's facilities accessible for customers with mobility needs?

DSL Automotive, Ultrasonics NZ prioritizes customer comfort and accessibility. Their facility features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a welcoming environment for all visitors. They strive to provide a convenient and inclusive experience for everyone.