Andrew Hollywood Motors

Andrew Hollywood Motors: Napier's Top Spot for European Car Care

Navigating European car repairs in Napier? Andrew Hollywood Motors is consistently praised for its expertise and genuine care. Find out why locals rate it so highly!

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Services offered by Andrew Hollywood Motors

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Pros icon Pros Cons icon Cons
Excellent service and a friendly team. Regular maintenance can be expensive, especially for those on a tight budget.
Go the extra mile to be accommodating and are always honest and helpful. Air filter was not properly connected after service, leading to a dangerous situation.
Offered a courtesy car, which is appreciated by customers living out of town. Hope they ensure a well check after work, even when busy.
Carried out repairs quickly and at a reasonable price.
Professional team with no issues reported.
Good reputation and trusted to do a good job.
Know what they are doing and only do what needs to be done.
Reasonable prices.
Best place for European cars.
Delivers great value.
Transformation in sound is incredible, perfectly complementing the engine.
Peace of mind from their work is invaluable.

A Reputation For Excellence: Why Andrew Hollywood Motors Stands Out

Andrew Hollywood Motors, located at 220 Prebensen Drive in Onekawa, Napier, has cultivated a stellar reputation within the Hawke's Bay community. With a consistent rating of 4.7 out of 5, it's clear this mechanic isn't just meeting expectations; they're exceeding them. The business operates Monday to Friday, 8:00 AM to 5:00 PM, providing reliable service throughout the working week. Situated in the Onekawa borough of Napier, Andrew Hollywood Motors is easily accessible, and boasts both wheelchair accessible entrances and parking, demonstrating a commitment to inclusivity. Payment options include debit cards; credit card facilities are not currently available. It's this dedication to accessibility and reliability which has secured its position as a preferred choice for many local vehicle owners.

Performance & Passion: Specialist Expertise for European Vehicles

What truly sets Andrew Hollywood Motors apart is their proven expertise, particularly when it comes to European car care. A recurring theme in customer feedback highlights a deep understanding and passion for these vehicles. Matt’s experience with his Alfa Romeo 147 GTA offers a compelling example. He sought upgrades, specifically a Wizard Cat Back Exhaust, and was thrilled with the results - a transformation perfectly amplifying the renowned “Alfa’s Violin” sound of his Busso V6 engine. Beyond performance enhancements, Andrew Hollywood Motors has also proven their ability to handle critical maintenance. Matt also praised the exceptionally thorough work carried out on his engine’s cam belt and water pump a year prior, providing invaluable peace of mind.

Many customers also mention a growing number of referrals and recommendations for Andrew Hollywood Motors, showcasing the trust built within the community. The specialist work on European vehicles is not the only area that the business thrives, but it's a key factor behind their consistently high ratings. Here’s a summary of experiences shared by few customers:

Customer Feedback Vehicle Service Performed Outcome
Matt Alfa Romeo 147 GTA Exhaust Upgrade & Cam Belt/Water Pump Replacement Stunning Sound Transformation & Peace of Mind
Multiple Customers Various Regular Maintenance Reliable Service & Honest Advice
One Customer HQ WOF Repairs & Retest Quick, Reasonable, and Successful
Another Customer Audi Regular Maintenance Generally Positive, with a minor issue resolved promptly

Going the Extra Mile: Above & Beyond Customer Service

The dedication of Andrew Hollywood Motors extends beyond technical skill – it’s evident in their commitment to exceptional customer service. Gary, a key figure within the team, has served customers for seven years, and is regularly lauded for his friendly and accommodating approach. A significant advantage for those living outside Napier is the availability of courtesy cars, allowing customers to manage their errands while their vehicles are being repaired. This level of consideration truly underscores the "going the extra mile" philosophy that permeates the business.

Other points frequently mentioned by customers include:

Addressing Concerns & Maintaining Commitment to Quality

While the overwhelming majority of reviews for Andrew Hollywood Motors are incredibly positive, one customer highlighted a concerning incident after a routine service on their Audi. Despite general satisfaction with the friendly team and reputation, a loose air filter connection resulted in a frightening near-miss. The customer was quick to acknowledge their overall satisfaction, emphasizing the company’s good reputation and expressing hope that such oversights will be prevented in the future, regardless of workload. This transparency speaks volumes about Andrew Hollywood Motors' commitment to addressing concerns and maintaining exceptional quality control. The willingness to acknowledge and learn from these experiences further cements their reputation as a trustworthy and customer-focused mechanic in Napier. The team deserves praise for how they're handling situations when something goes wrong.

Phone: +64 6 835 4539 Address: Andrew Hollywood Motors 220 Prebensen Drive, Onekawa, Napier 4110, New Zealand

Frequently Asked Questions About Mechanic Andrew Hollywood Motors in Napier

What types of vehicles does Andrew Hollywood Motors specialize in servicing?

Andrew Hollywood Motors has a strong reputation for servicing European cars, particularly Alfa Romeos. However, they are skilled in working on a wide range of vehicles and are known for their expertise in performance upgrades and general maintenance. Many customers praise their work on Audis and other makes as well. They are a trusted mechanic in the Napier area.

What are customers saying about the service and team at Andrew Hollywood Motors?

Customers consistently highlight the friendly and accommodating nature of the team at Andrew Hollywood Motors. They are praised for going the extra mile, offering honest advice, and providing excellent value. Many have been loyal customers for years, appreciating the skilled workmanship and the willingness to assist with individual needs, like courtesy cars.

Does Andrew Hollywood Motors offer any accessibility features for customers?

Yes, Andrew Hollywood Motors prioritizes accessibility. The facility features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and convenient experience for all customers. They strive to make their services available to everyone in the Napier community.

What payment methods are accepted at Andrew Hollywood Motors?

Andrew Hollywood Motors currently accepts debit card payments. While they do not accept credit cards at this time, they are working to expand their payment options. Customers should confirm the accepted payment methods before visiting to ensure a smooth transaction.

What is Andrew Hollywood Motors' approach to repairs and pricing?

Andrew Hollywood Motors is known for its transparent and honest approach to repairs. They focus on performing only the necessary work, ensuring quality workmanship, and providing reasonable prices. Customers appreciate that they are not pressured into unnecessary services and feel confident in the integrity of the business.