Calder Alco Motors

Calder Alco Motors: WOFs, Service & Honest Advice in Mosgiel

Need a WOF or reliable service in Mosgiel? We put Calder Alco Motors to the test, checking their work, honesty, and overall value. Find out what we discovered!

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Services offered by Calder Alco Motors

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Pros icon Pros Cons icon Cons
Great team and awesome service. The owner (Graham) is perceived as taking no responsibility when things go wrong.
Graham was outstanding, providing immediate attention and clear explanations. Delayed contact (over 4 months) regarding a faulty part installed by the owner.
Communication was first class, with regular updates and approvals sought. Concerns about the owner's trustworthiness.
Fair prices and a courtesy car offered for Dunedin customers.
Straightforward and easy to book in.
Service was done in good time.
Friendly, professional, and helpful staff.
Outstanding work and the car was cleaned.
Very helpful and great service.
They drop the car back off at work after a warrant.
Cov is a fantastic mechanic with a long history of reliable work.
Old school service and pride in the job.

Calder Alco Motors: A Mosgiel Mechanic Winning Hearts (and Engines)

Calder Alco Motors, nestled at 25 Gow Street, Mosgiel, has cultivated a stellar reputation in the Otago region, boasting an impressive rating of 4.9 out of 5. This auto repair shop isn't just fixing cars; it's building trust and delivering a level of service that harkens back to a time when personal attention and quality workmanship were paramount. Open Monday to Friday from 7:30 AM to 5:00 PM, they provide reliable services to the Mosgiel community and beyond. With a focus on accessibility (wheelchair entrance and parking), convenient appointment scheduling, and multiple payment options (credit, debit, and NFC mobile payments), Calder Alco Motors strives to create a seamless and positive customer experience. Their dedication to honest advice and transparent communication is a recurring theme in the overwhelmingly positive feedback received.

Rave Reviews & Recurring Themes: What Customers Are Saying

The consistent praise for Calder Alco Motors centres on several key aspects. Customers highlight the exceptional team and amazing service, frequently mentioning a feeling of enhanced safety after their vehicles have been serviced. Here's a breakdown of what's resonating with patrons:

Addressing Concerns and Maintaining High Standards

While the vast majority of reviews are overwhelmingly positive, it's important to acknowledge the single dissenting opinion. Regarding the owner, Graham, one customer expresses serious concerns about accountability and responsiveness when issues arise. They also describe the owner as "untrustworthy," contrasting sharply with the glowing praise for Kov and the rest of the team.

This isolated report highlights the critical importance of ongoing quality control and ensuring consistent customer service across all levels of the business. It serves as a reminder that even businesses with otherwise impeccable reputations must actively address concerns and strive for continuous improvement. Calder Alco Motors’ commitment to service and vehicle care presented as well as work on WOF's, service/tune ups and more will be seen as the benefit for their customers.

Aspect Context
Owners Name Graham
Workshop Manager Kov
Year Founded Few Years ago
Business Type Family Run Business

Services and Facilities: What to Expect at Calder Alco Motors

Calder Alco Motors offers a comprehensive range of auto repair services, catering to a variety of vehicle needs.

Frequently Asked Questions About Calder Alco Motors' Services and Operations

What types of auto repair services does Calder Alco Motors offer?

Calder Alco Motors provides a comprehensive range of auto repair services, including WOF (Warrant of Fitness) inspections, brake repairs, fluid top-ups, filter replacements, tune-ups, and more complex mechanical work. They are equipped to handle various issues and ensure your vehicle is running smoothly and safely. They also offer services like parking brake repairs and can order parts if needed.

Does Calder Alco Motors require appointments, and do they offer courtesy cars?

Appointments are recommended at Calder Alco Motors to ensure prompt service and efficient scheduling. They understand that being without a vehicle can be inconvenient, so they offer a courtesy car to customers travelling from Dunedin. This allows you to continue with your day while your car is being serviced or repaired, demonstrating their commitment to customer convenience.

What payment methods are accepted at Calder Alco Motors?

Calder Alco Motors strives to make the payment process as easy as possible. They accept a variety of payment methods, including credit cards, debit cards, and NFC mobile payments. This flexibility ensures that customers can pay for their services in a way that is most convenient for them.

What do customers say about the service and staff at Calder Alco Motors?

Customers consistently praise Calder Alco Motors for their friendly, professional, and helpful service. Many highlight the expertise of mechanics like Kov and the excellent communication provided throughout the repair process. The team is known for their 'old school' approach, taking pride in their work and providing fair prices, often going above and beyond to ensure customer satisfaction.

How does Calder Alco Motors handle unexpected repairs or additional work?

Calder Alco Motors prioritizes transparent communication. If unexpected repairs or additional work are required, they will thoroughly explain the issue, the proposed solution, and the associated costs to the customer. They always seek approval before proceeding with any further work, ensuring customers are fully informed and comfortable with the plan.