Pros 
Cons Saxton Autos Limited: A Cut Above the Rest in Petone
Saxton Autos Limited, located at 16 Sydney Street, Petone, Lower Hutt, has solidified its reputation as a premier mechanic in the Wellington area. Consistently earning a stellar 4.90-star rating, this independently owned and operated garage isn’t just fixing cars; they're building trust and providing an exceptional customer experience. With opening hours Monday to Friday from 7:30 AM to 5:00 PM (and closed weekends), Saxton Autos caters to busy schedules while maintaining a commitment to thorough and quality service. The address is easily accessible and the team’s dedication to providing proactive, informed service shines through in every interaction. They’re easily reachable at +64 4 939 4318.
Why Customers Rave About Saxton Autos Limited
The overwhelmingly positive customer feedback for Saxton Autos Limited speaks volumes about their commitment to excellence. It’s not just about mechanical prowess; it’s the little things that elevate the experience. Here’s a breakdown of the consistent praise:
- Exceptional Service & Communication: Numerous reviewers highlight Saxton Autos’ commitment to transparent communication. They take the time to explain issues clearly, provide quotes before work commences, and keep customers informed throughout the entire process. This proactive approach prevents unwelcome surprises and fosters a sense of partnership.
- Going Above and Beyond: Multiple testimonials describe instances where Saxton Autos went the extra mile, even outside the initial scope of work. Peter and Phil’s handling of a non-fit part, repairing it instead of simply rejecting it and adhering to the original budget and timeframe, is a testament to their dedication and ingenuity.
- Electric Vehicle Expertise: Recognised for their "brilliant service and support for electric cars," Saxton Autos is a valuable resource for EV owners in the Wellington region, a growing niche in the automotive landscape.
- Attention to Detail & Quality Work: Customers repeatedly praise the quality of work performed, the professional and knowledgeable staff, and the well-equipped workshop. The observation of them servicing a beautifully restored Corvette while a customer waited hints at the scope and standard of their workmanship.
- The 'Little Touches': The gestures, such as a complimentary box of chocolates, a $20 discount voucher, pen, and post-it notes, aren’t forgotten – they’re impactful reminders of Saxton Autos’ commitment to customer satisfaction. It’s these thoughtful details that leave a lasting positive impression.
- Helpful Guidance Even When Out of Scope: One customer even benefited from Saxton Autos’ willingness to guide them to the right company for a job outside of their expertise, a genuine act of helpfulness that contributes to their positive reputation.
Facilities and Payment Options: Convenience & Accessibility
Saxton Autos Limited understands the needs of modern customers and offers several conveniences to enhance the service experience.
| Feature | Details |
|---|---|
| Accessibility | Wheelchair accessible entrance & parking lot |
| Payment Methods | Debit cards accepted. NFC mobile payments available. Credit cards are not accepted. |
| Loan Cars | Available - a significant benefit for customers requiring transportation while their vehicle is being serviced. |
This combination of practical features, particularly accessibility and loan car availability, demonstrates Saxton Autos’ commitment to providing a hassle-free and inclusive experience for all customers. The NFC mobile payment option ensures easy transactions for digital savvy customers.
Investing in Your Vehicle and Building Relationships
Saxton Autos Limited isn’t just about fixing cars; it's about building long-term relationships with their customers. Eight years of loyal clientele, as mentioned by one reviewer, is a clear indicator of their success in this regard.
"We've been using Saxton Autos Petone for the last eight years. Very knowledgeable and helpful staff with high quality work on a range of vehicles."
Their "with you all the way!" ethos, as echoed by many customers, underlines their dedication to providing comprehensive and supportive service. Saxton Autos Limited's commitment to transparency, quality workmanship, and those cherished little extras—like the chocolate—make them a standout choice for automotive care in Petone and the wider Wellington region.