Pros 
Cons Riverside Autos Ltd: A Reputation Built on Trust and Skill
Riverside Autos Ltd, located at 57 River Street, Prestonville, Invercargill 9810, New Zealand, consistently earns a stellar 4.70-star rating – and the overwhelmingly positive feedback tells a compelling story. This isn’t just about fixing cars; it’s about building relationships and earning the trust of the Invercargill community. Phone them at +64 3 215 9830 to schedule an appointment, although as many customers highlight, they’re sometimes surprisingly accommodating even without one. Operating Monday to Friday from 8 AM to 5 PM, Riverside Autos offers a convenient and reliable service for vehicle owners throughout Invercargill and the surrounding areas. Their commitment to accessibility, with wheelchair accessible entrances, parking, and seating, makes them a welcoming choice for all. They readily accept credit cards, debit cards, and NFC mobile payments, adding to the ease of doing business.
Going the Extra Mile: Customer Stories of Exceptional Service
The reviews for Riverside Autos Ltd paint a vivid picture of a workshop that consistently exceeds expectations. It’s clear that ‘just fixing the car’ isn't their only priority. Here’s a breakdown of what customers are raving about:
- Problem Solving & Communication: Notably, multiple reviewers highlighted Riverside Autos’ willingness to help even when other mechanics dismissed them. One customer praised them for being the first to acknowledge their electronic power steering issue and offer solutions based on both price and time, keeping them informed every step of the way.
- Unexpected Help: Beyond routine repairs, Riverside Autos has demonstrated a willingness to go above and beyond. One customer was incredibly grateful for the quick fix of a possum-shaped dent, allowing them to continue their journey.
- Sourcing Parts from Overseas: A standout service is their ability to source parts from the United States, handling the entire process and securing significantly cheaper prices than the customer could have achieved on their own. This is particularly helpful for those with less common vehicle models.
- Emergency Assistance: One reviewer, stranded in Invercargill with a faulty Mini window, experienced the full extent of Riverside Autos' commitment. Despite being fully booked, they prioritized the repair, enabling the customer to return home safely to Taranaki.
- Long-Standing Loyalty: A testament to their quality and professionalism is the fact that one customer has trusted Riverside Autos with their vehicle maintenance for over 12 years, consistently praising their professionalism and timely repairs.
Facilities & Planning - What to Expect When You Visit
Riverside Autos Ltd strives to make the entire customer experience as smooth as possible. Here’s a rundown of their facilities and planning considerations.
| Feature | Details |
|---|---|
| Accessibility | Wheelchair accessible entrance, parking lot, and seating available. |
| Amenities | Restroom (currently unavailable) |
| Appointments | Strictly appointment-based and highly recommended. Call ahead to ensure they can accommodate your needs. |
| Payment Options | Accepts Credit Cards, Debit Cards, and NFC mobile payments. |
Beyond the practicalities, the reviews consistently emphasize the friendly and approachable nature of the staff. This creates a welcoming atmosphere, something that’s often missing in auto repair settings. While a restroom isn't currently available, the focus on accessibility demonstrates a genuine effort to cater to diverse needs.
Why Riverside Autos Ltd Stands Out in Invercargill
In a region where finding a trustworthy and competent mechanic can be challenging, Riverside Autos Ltd has established itself as a beacon of reliability. Here's what truly differentiates them:
- Honest and Transparent Service: Customers repeatedly highlight the honesty and straightforward communication, a refreshing contrast to experiences at other Invercargill garages.
- Problem-Solving Expertise: They aren't just fixing symptoms; they're diagnosing and addressing the root causes of vehicle issues.
- Community Focus: The long-term loyalty of many customers shines a light on Riverside Autos' dedication to building lasting relationships with the community.
- Going Above & Beyond: From sourcing hard-to-find parts to providing emergency assistance, Riverside Autos demonstrates a commitment to customer satisfaction that goes far beyond standard service expectations.
- Value for Money: Combined with excellent service, a good price is consistently mentioned as a key positive.