Pros 
Cons Brian Tinney Motors Ltd: A Huntly Favourite - What Customers Are Saying
Brian Tinney Motors Ltd, located at 22 William Street, Huntly, has solidified its place as a go-to mechanic for locals and travellers alike. With a solid rating of 4.5 out of 5, this establishment is clearly doing a lot right. But what exactly are customers saying? We’ve compiled a detailed look at the reviews and feedback, highlighting both the triumphs and the areas where improvement might be possible. Give them a call on +64 7 828 7746 to book in! They're open Monday to Friday, 8 AM - 5 PM.
Above and Beyond: Stories of Exceptional Service
The overwhelming sentiment around Brian Tinney Motors Ltd is one of exceptional, personalised service that goes far beyond a typical mechanical repair. Numerous reviews detail acts of genuine care and a willingness to go the extra mile.
- The Courier Chase: One customer recounted a truly remarkable experience where Rodger, a member of the team, personally drove to Hamilton to retrieve a hard-to-find secondhand part, ensuring the customer met a critical work travel deadline. This level of dedication is repeatedly praised.
- Holiday Saviour: Travellers stranded with car trouble have also been impressed. A holidaying family found themselves with an engine light on, and Brian Tinney Motors swiftly resolved the issue, getting them back on the road within five minutes.
- Honest Advice & Future Planning: Several long-term customers appreciate the mechanics’ honest advice and proactive approach to vehicle maintenance. They are praised for providing clear warnings regarding potential future repairs, allowing customers to budget accordingly.
- Going the Extra Mile (Literally): A review highlights the kindness of the team, allowing customers rides home while their vehicle is being serviced—a thoughtful touch that demonstrates genuine care.
"As always, GREAT and HONEST service. Always happy to give us advice and plenty of warning ahead for what needs doing in the future. Travel 40 minutes to keep using this Mechanic." - A loyal customer.
Accessibility, Offerings & Payment Options - The Practical Details
Beyond the glowing testimonials, here's a breakdown of the tangible facilities and services offered by Brian Tinney Motors Ltd.
| Feature | Details |
|---|---|
| Accessibility | Wheelchair accessible entrance & parking lot available. |
| Services | Oil changes, general mechanical repairs, engine diagnostics, and more. |
| Payment | Debit cards accepted, NFC mobile payments welcome. Credit cards - Not Accepted. |
The service's willingness to facilitate easy payment methods (debit cards and mobile payments) is a plus. The availability of wheelchair accessibility demonstrates a commitment to serving a wide range of customers, a considerable bonus for locals and visitors alike. It's worth noting the absence of credit card payments – something potential customers may want to be aware of.
A Note of Caution: Addressing Concerns and Areas for Improvement
While the majority of reviews are overwhelmingly positive, a concerning review paints a different picture. This single, albeit significant, complaint highlights potential issues regarding transparency and quality of work.
- Specific Work vs. Completed Work: One customer reported dropping off a van requesting specific cooling system work, including hose replacement and a proper flush. They allege only two hoses were replaced, and the flush wasn’t performed, resulting in a failed cooling system and wasted money. This raises questions about communication, adherence to client requests, and quality control.
- Time Discrepancy: The same customer expressed disappointment with the task taking longer than initially advised (two days instead of one). While delays can happen, clear and proactive communication about timeline changes is crucial.
- Potential for Misunderstanding: While every situation is unique, it’s essential for Brian Tinney Motors Ltd. to address such concerns openly and transparently, ensuring they are actively listening to customer feedback and striving for continual improvement. Further investigation into this specific case would be necessary to ascertain the full details.
The experience serves as a reminder that even highly-rated businesses should always remain vigilant about maintaining quality and clear communication with their customers.