Pros 
Cons Mr Singh Tyre & Auto: A Reputation For Excellence, Tempered by Serious Concerns
Mr Singh Tyre & Auto Services, located at 342 Lincoln Road in Addington, Christchurch, has garnered a strong 4.8-star rating based on numerous customer reviews. Many patrons consistently praise the business for its efficient service, competitive pricing, and the friendly, knowledgeable team led by Ranjit. Operating Monday to Thursday and Saturdays, with Fridays and Sundays closed, the shop offers a comprehensive range of automotive services including tyre services, WOF (Warrant of Fitness) inspections, servicing, repairs, electrical work, pre-purchase inspections, and specialized hybrid battery health and replacement. They readily accept credit, debit, and NFC mobile payments, and boast excellent accessibility features, including wheelchair accessible entrance, parking, restroom and seating. However, alongside the overwhelmingly positive feedback, a significant recent review has raised serious questions regarding the integrity of their WOF inspections and business practices. This article delves into both sides of the story, presenting a balanced perspective of Mr Singh Tyre & Auto Services in Christchurch.
The Chorus of Positive Experiences: Fast, Fair and Friendly
The vast majority of reviews highlight a consistently positive experience at Mr Singh Tyre & Auto. Several customers emphasize the speed and efficiency of the service. One customer reported a quick oil change completed in just 30 minutes. Many appreciate the upfront communication and detailed explanations regarding the work performed. Here's a breakdown of the common praises:
Transparent Communication: Customers frequently mention feeling informed and comfortable throughout the service process, with explanations provided about identified issues and proposed solutions.
Competitive Pricing: Several reviewers highlight the affordability of services, praising the value they receive for the cost.
Efficient Service: Quick turnaround times are a recurring theme, with customers often surprised by how swiftly their vehicles were serviced.
Thorough Workmanship: Customers' vehicles reportedly drive better after service – one reviewer even noted their car drove better than when new. Full synthetic oil use is a particular highlight for some.
Exceptional Team: Ranjit and the team are consistently praised for their professionalism, knowledge, and friendly demeanor.
Value Added Touches: A complimentary air freshener provided with each service is mentioned as a welcome, personal touch.
"Really good service, reasonably priced and a delightful team. They fixed my car, explained what they had done, why they did it, and what else may need to be done in the future. Then sent me the photos and info via email. Will be definitely coming here for all my car needs going forward. Fully recommended." - Happy Customer
A Serious Allegation: Negligence and Questionable WOF Integrity
A recent and deeply concerning review casts a shadow over Mr Singh Tyre & Auto’s reputation. The reviewer alleges a serious breach of trust regarding a Warrant of Fitness (WOF) inspection, claiming the inspection was conducted despite a significant safety issue (power steering failure) that arose immediately after the vehicle left the garage. Key points from the concerning review include:
- Steering Failure: The customer reported their power steering completely failed after the WOF inspection, making the vehicle dangerous to drive.
- False WOF: Despite the discovered fault, a valid WOF sticker was issued, raising serious questions about the inspection's accuracy and integrity. The WOF process seems to have involved sending the vehicle to Autotechnz at 14 Clarence Street (Christchurch).
- Financial Responsibility Shift: The customer alleges that Mr Singh attempted to charge them for the repair of the steering component, despite the issue not pre-existing.
- Unresponsive & Dishonest Communication: The reviewer also criticised the garage's response, describing it as confusing and containing alleged falsehoods.
- Motor Trade Association (MTA) Involvement: The customer is currently engaging with the MTA to investigate the matter, suggesting a formal complaint has been lodged.
- Urgent Warning: The reviewer strongly advises others to avoid the business and its partner, Autotechnz, labeling them as "scammers."
"I took my car to Mr. Singh’s garage on Lincoln Road in Addington for a Warrant of Fitness (WOF) and a service. Unfortunately, what followed has left me extremely concerned about both the safety of my vehicle and the integrity of the services provided… I strongly advise others to avoid this service, as I experienced negligence that put my safety at risk." - Concerned Customer
The Shop's Response and Ongoing Scrutiny
As of this article’s writing, Mr Singh Tyre & Auto Services hasn’t publicly issued a comprehensive response addressing these specific allegations. However, the concerned customer mentioned the garage's response “makes hardly any sense”. This lack of clarity further fuels concerns. The investigation by the MTA is ongoing, the outcome of which will likely be crucial in determining the validity of these claims and the future of Mr Singh Tyre & Auto’s reputation. For prospective customers evaluating Mr Singh Tyre & Auto Services, it’s crucial to weigh the numerous positive testimonials against this significant and concerning allegation, staying informed as the situation unfolds, particularly regarding their WOF inspection practices and partnership with Autotechnz.