Pros 
Cons A Mixed Bag of Experiences: What Customers Are Saying About Mozita Automotive
Mozita Automotive, a well-established auto repair shop nestled in Hornby, Christchurch, has garnered a 4.3-star rating based on customer reviews. Specialising in European, Japanese, and American vehicles, they offer WOF (Warrant of Fitness) services alongside a comprehensive range of repairs. But like any business, their reputation isn't universally positive. This article breaks down the feedback, highlighting both the impressive positives and concerning negatives reported by customers regarding Mozita Automotive’s services. Their opening hours are convenient, running from 8 AM to 5 PM Monday to Friday, 9 AM to 5 PM on Saturdays, and closed on Sundays. Customers can appreciate their commitment to accessibility, with both wheelchair-accessible entrances and parking available. They recommend booking an appointment and accept various payment options including credit and debit cards, and NFC mobile payments.
Lifesavers & Skillful Mechanics: The High Points
Numerous reviews praise Mozita Automotive for its skilled mechanics and genuinely helpful service. A recurring theme is the crew's willingness to go the extra mile, even providing assistance outside of standard hours, a point heavily emphasized by one customer who described them as "lifesavers." Here's a breakdown of the frequently lauded aspects:
- Expert Engine Work: At least one customer detailed a particularly stressful experience involving an engine replacement for their Honda Fit. They were quoted high prices elsewhere but found Mozita Automotive’s team to be supportive, offering a fair price and completing the repair in just four days. This highlights a potential strength – tackling significant engine issues affordably.
- Honesty and Integrity: Several reviewers explicitly mention the workshop's reliability, honesty, and integrity. This is a crucial factor for many car owners looking for a trustworthy mechanic.
- Professional and Well-Educated Mechanics: A customer noted the mechanics seemed "very professional and well educated," and appreciated being kept well-informed throughout the repair process.
- Impressive WOF Services: Multiple reviews commend the thoroughness of their WOF inspections, with one customer particularly praising the inspector's fairness and attention to detail. A particularly positive comment was the $45 WOF price, significantly lower than competitor Armstrong Motors.
- Friendly Team and Reasonable Pricing: Several reviews highlight friendly and helpful staff, coupled with reasonably priced services overall.
Concerns and Consistency Issues: Areas for Improvement
While much of the feedback is positive, a significant number of reviews raise serious concerns regarding staff professionalism, accuracy, and consistency. These issues, if not addressed, could significantly damage the workshop’s reputation.
| Issue | Description |
|---|---|
| Incorrect Parts & Blame | One customer reported being fitted with the wrong headlight bulb and then being blamed for the error, highlighting a lack of quality control and potentially rude customer service. |
| Inconsistent WOF Assessments | Another customer's experience was marred by receiving different and conflicting WOF assessments on three separate visits, suggesting a lack of standardised procedures and potential oversights. They further reported paying the full WOF cost each time, representing an unnecessary financial burden. |
| Potential Price Discrepancies & Communication Gaps | One customer encountered issues with payment discrepancies when using the My Auto Shop platform. While the workshop ultimately addressed the concern, it highlights a need for clearer communication regarding quoting and pricing, especially when working through third-party platforms. Lack of transparency in pricing before repairs is a key concern raised. |
| Rude Staff & Lack of Training | The most damning accusation is that of rude staff and inadequate training, with one customer questioning the staff’s competence regarding basic tasks, like selecting the correct light bulb. |
Navigating the Booking Process & Minimising Frustrations
Many customers using the My Auto Shop platform mentioned encountering issues with fees and pricing transparency. Ensuring clarity and open communication around costing is crucial. Here's what potential clients should consider:
- Verify Quotes: Always meticulously review quotes provided by Mozita Automotive, especially if booked through My Auto Shop. Double-check what exactly is included and the final cost. Confirm this with the workshop directly.
- Clarify Charges: Before any work begins, explicitly confirm the total cost, including parts and labour, and how the payment will be processed.
- Understand My Auto Shop's Role: Be aware that My Auto Shop acts as a booking and payment platform. It's important to resolve any payment discrepancies directly with Mozita Automotive and not assume My Auto Shop will cover all costs.
- Appointments Recommended: While walk-ins may be possible, Mozita Automotive recommends booking appointments to ensure timely service and avoid potential delays. The phone number, +64 3 349 5552, is readily available for bookings.
- Location & Accessibility: The workshop is conveniently located at 101 Springs Road, Hornby, Christchurch 8042, NZ, and equipped with wheelchair accessible features.