Pros 
Cons Fitzgerald Motors: A Christchurch Mechanic Setting the Standard
Fitzgerald Motors, located at 193 Waterloo Road, Hornby, Christchurch, is rapidly establishing itself as a premier mechanical service provider in the region. With a stellar rating of 4.8 out of 5, it’s clear this isn't your average garage. The business, serving the Hornby area and wider Christchurch, is open Monday to Friday from 7:30 AM to 5:00 PM, making it accessible for most schedules. They’re closed on Saturdays and Sundays. Contact them directly on +64 3 349 7813 to book an appointment or discuss your vehicle’s needs. Fitzgerald Motors understands that convenience matters, offering wheelchair accessible entrance and parking. They accept debit card payments, with NFC mobile payment options available, although credit card payments aren’t currently supported. You can easily book online as well, making the whole experience seamless.
Rave Reviews: Why Customers Are Switching to Fitzgerald
The overwhelming sentiment from Fitzgerald Motors’ customers is one of satisfaction, trust, and exceptional service. Let's break down what people are saying:
- Speed & Efficiency: Multiple reviews highlight the impressively quick turnaround times. One customer’s car was diagnosed, repaired, and ready for pick-up within just a couple of hours! Another experienced a WOF and light polishing completed within a shockingly fast timeframe – dropping off at 8:10 AM and receiving a notification of readiness at 10:10 AM.
- Honesty & Transparency: A recurring theme is a distinct lack of pressure or upselling. Mechanics are explicitly mentioned for not trying to add unnecessary repairs, a refreshing change for many customers. Quoted prices are consistently adhered to, and customers are kept informed throughout the process, with clear explanations of any potential additional costs. One customer even received a cheaper-than-expected repair and a loan car.
- Friendly & Helpful Staff: Many praise the genuinely welcoming and helpful staff. Names like Joan, Olivia, and Graham are specifically mentioned for their outstanding service and professionalism. Customers repeatedly describe feeling valued and reassured by the team's approachability and willingness to answer questions.
- Going Above & Beyond: From blacking tyres as a complimentary extra to performing additional tests (like a water pressure test) without charge, Fitzgerald Motors consistently exceeds expectations. The loan car service is also highly valued, particularly for those needing transportation during repairs.
Services & Expertise: What Can Fitzgerald Motors Do for You?
Fitzgerald Motors isn't just about quick fixes; they offer a wide range of services catering to various vehicle needs. Here's a snapshot:
- WOF (Warrant of Fitness) Inspections: A perennially popular service, with customers consistently praising the efficiency and professionalism of the WOF process.
- General Mechanical Repairs: Handles everything from check engine light issues and rough running cars to more complex mechanical problems.
- Vehicle Servicing: Regular servicing is a core offering, ensuring vehicles remain in optimal condition.
- Specific Repairs & Maintenance: Customers have cited wiper blade replacements, motorhome servicing, and more.
- Tyre Services: Blacking tyres as well as core tyre maintenance.
- Diagnostics: Top-notch diagnostics that get straight to the problem and offer sustainably solutions.
Accessibility & Payment Options - Making Life Easier
Fitzgerald Motors understands that choosing a mechanic shouldn't be stressful. They’ve designed their business to be as user-friendly as possible, offering:
| Feature | Detail |
|---|---|
| Accessibility | Wheelchair accessible entrance and parking lot available, ensuring all customers can access their services. |
| Payment Methods | Debit cards and NFC mobile payments are accepted. Credit card payments are currently unavailable. |
| Location | Conveniently located at 193 Waterloo Road, Hornby, Christchurch 8042, NZ. Easy to find and access. |
| Online Booking | Streamlined online booking system for scheduling appointments. |
| Communication: | Clear and consistent communication throughout the repair process, keeping customers informed and updated. |
They’re clearly focused on providing a welcoming and convenient experience for everyone, reinforcing their reputation as a customer-focused mechanic in Christchurch.