Pros 
Cons Rolch Automotive: Auckland's Top Spot for WOFs & Car Care
Rolch Automotive, nestled in Wairau Valley, Auckland, is rapidly gaining a reputation as a reliable and customer-focused mechanic shop. Boasting an impressive rating of 4.7 out of 5, Rolch Automotive consistently exceeds expectations, delivering quality service and honest assessments. Situated at 1/29 Ashfield Road, Auckland 0627, NZ, they cater to a wide range of automotive needs, from Warrant of Fitness (WOF) inspections to comprehensive vehicle repairs. Operates Monday through Friday and Saturday from 8:00 AM to 4:30 PM, with Sundays off - booking ahead is always recommended given their popularity! Calling +64 9 443 6805 will connect you with their friendly team. But what exactly is it that makes Rolch Automotive stand out from the crowd? Let’s delve into the details.
Rave Reviews: A Testimonial Showcase
The sheer volume of positive feedback speaks volumes about Rolch Automotive's approach to customer service. Here’s a breakdown of what customers are saying, highlighting the key themes:
- Exceptional Service, Even After Hours: Several reviews highlight Rolch Automotive’s willingness to go the extra mile. One customer specifically mentioned being assisted with a WOF inspection after closing time – demonstrating a strong commitment to customer needs.
- Lanny – The Rockstar Mechanic: Lanny is consistently singled out for praise. Described as a "Rock star," Lanny and the team are lauded for their helpfulness, professionalism, and positive attitude. Multiple testimonials specifically mention him by name.
- Fair Pricing & Transparency: Customers frequently mention the "reasonable" and "fair" pricing, further bolstered by honesty and transparency in assessments. One review detailed a confirmation of necessary repairs by a trusted family mechanic, reinforcing Rolch's integrity.
- Friendly & Welcoming Atmosphere: Many customers describe the technicians as "friendly" and "welcoming," contributing to a positive and relaxed experience. This feeling of community extends to their clientele, with one review noting the "Happy & Friendly staff" and the similar demeanor of their customers.
- Willingness to Travel: A surprising testament to their quality is that several customers are willing to travel a significant distance – up to 30km – specifically to utilise Rolch Automotive’s services.
Here's a visual representation of some of the prominent feedback:
| Key Positive Aspect | Example Customer Quote |
|---|---|
| Willingness to Help | “They did it [WOF] on requesting, they were about to close!” |
| Exceptional Staff | “Lanny is a Rock star ⭐️, Lanny and the crew at Rolch are great!” |
| Fair Pricing | "The price was very reasonable aswell." |
| Trustworthiness | "All items they had listed were in dire need of replacing (which was confirmed by my mechanic brother)." |
| Pleasant Experience | "Love this place, and the Happy & Friendly staff are a breath of fresh air!" |
Facilities & Payment Options: Convenience Matters
Rolch Automotive understands that a smooth experience extends beyond just quality repairs. They’ve incorporated convenient features to enhance the customer journey:
- Accessibility: Rolch Automotive is committed to inclusivity. Their facilities boast both wheelchair-accessible entrances and parking lots, ensuring accessibility for all customers.
- Payment Flexibility: While credit card payments are not accepted, customers can easily pay using Debit cards and NFC mobile payments, providing a range of options for convenient transactions.
- Service Focus: While the focus is on vehicle maintenance and repairs, Rolch's initial popularity came from fast and reliable WOF service, which remains a key offering.
| Facility/Payment Option | Availability |
|---|---|
| Wheelchair Accessible Entrance | Yes |
| Wheelchair Accessible Parking Lot | Yes |
| Debit Cards | Yes |
| NFC Mobile Payments | Yes |
| Credit Cards | No |
Getting in Touch & Planning Your Visit
Ready to experience the Rolch Automotive difference? Here’s everything you need to know:
- Address: 1/29 Ashfield Road, Wairau Valley, Auckland 0627, New Zealand
- Phone: +64 9 443 6805
- Opening Hours:
- Monday: 8:00 AM – 4:30 PM
- Tuesday: 8:00 AM – 4:30 PM
- Wednesday: 8:00 AM – 4:30 PM
- Thursday: 8:00 AM – 4:30 PM
- Friday: 8:00 AM – 4:30 PM
- Saturday: 8:00 AM – 4:30 PM
- Sunday: Closed
- Location: Conveniently located in Wairau Valley, Auckland, Rolch Automotive is easily accessible.
- Tip: Given the high demand and consistently positive feedback, reaching out to schedule an appointment is strongly recommended to avoid potential wait times. You don't want to miss out!