Walkinshaw wash and wax: Sparkling Cars or Dirty Disappointment?

Services offered by Walkinshaw wash and wax

Full interior and exterior car cleaning 🧼

Valet service for heavily soiled vehicles 🚗✨

Truck detailing and cleaning 🚚

Interior deep cleaning to remove dirt and dust 🧽

Chocolate stain removal from car seats 🍫

Vehicle cleaning to showroom condition 👌

Interior cleaning for vans 🚐

Wash and wax services 💦

Pros	Cons
Customers highly recommend the service.	Some customers have reported the car not being fully clean, with dirt and grime remaining.
The team is consistently described as friendly and exceptional.	There have been complaints about the boot, back seats, and door sides being dirty after a full clean.
Vehicles often look brand new after cleaning, even those in poor condition initially.	One customer experienced a significant cost ($200) and long wait (7 hours) for a substandard clean.
The service is praised for being on time.	A customer reported a filthy interior clean despite paying $200.
Customers report spotless results for multiple vehicles.	There was an instance of a customer receiving no response to multiple emails regarding a cleaning issue, despite the vehicle being in showroom condition.
The interior cleaning is sometimes described as making the car look brand new.	Some customers do not recommend the car wash based on their experience.
Crystal and Tony are specifically mentioned for providing awesome service.
The wash and wax is said to meet import standards.
The operation is described as seamless and at a perfect price.

Pros

Cons

Customers highly recommend the service.

Some customers have reported the car not being fully clean, with dirt and grime remaining.

The team is consistently described as friendly and exceptional.

There have been complaints about the boot, back seats, and door sides being dirty after a full clean.

Vehicles often look brand new after cleaning, even those in poor condition initially.

One customer experienced a significant cost ($200) and long wait (7 hours) for a substandard clean.

The service is praised for being on time.

A customer reported a filthy interior clean despite paying $200.

Customers report spotless results for multiple vehicles.

There was an instance of a customer receiving no response to multiple emails regarding a cleaning issue, despite the vehicle being in showroom condition.

The interior cleaning is sometimes described as making the car look brand new.

Some customers do not recommend the car wash based on their experience.

Crystal and Tony are specifically mentioned for providing awesome service.

The wash and wax is said to meet import standards.

The operation is described as seamless and at a perfect price.

Walkinshaw Wash and Wax: Sparkling Cars or Dirty Disappointment?

Walkinshaw Wash and Wax, located at 42 Anzac Parade in Durie Hill, Whanganui, NZ, has garnered a solid 4.5-star rating, boasting a reputation for detailed cleaning and potentially exceeding import standards. Offering onsite services and operating Monday to Friday (9 AM – 5 PM), this car wash seems to promise a premium experience. But do the results consistently live up to the hype? This article dives into the reviews and opinions – the praise, the complaints, and everything in between – to give you a full picture of what to expect. You can reach them on +64 210 231 2596.

Rave Reviews: Transformative Valets and Top-Notch Service

Many customers have reported truly outstanding results, painting a picture of a car wash that goes above and beyond. Several reviews highlight a dramatic transformation, particularly for vehicles that were in a less-than-pristine state. Here’s a snapshot of the glowing praise:

The "Mum Car" Miracle: One reviewer described their car as "disgusting" before the valet, and subsequently "unrecognisable," comparing it to a brand new vehicle. This clearly demonstrates the potential of Walkinshaw Wash and Wax to restore heavily soiled interiors.
Truck Transformation: Another customer raved about the superb job Crystal and Tony did on their truck, noting that it "looks, feels, and smells brand new."
Spotless Fleet: A customer who took three vehicles in praised the "spotless" results and described it as a "great service," wholeheartedly recommending the car wash.
Friendly and Exceptional: One customer highlighted the exceptional, on-time service and super friendly team which created a positive experience from start to finish.
High Standards Mention: A statement indicating import standards into Australia, adds prestige and signals a dedication to high-quality cleaning practices.

These positive reviews suggest that when Walkinshaw Wash and Wax hits the mark, it delivers a truly impressive clean, justifying the potentially higher price point.

The Disappointment Factor: Quality Control Concerns

While many customers are thrilled, a concerning number of reviews detail significant issues with the quality of the cleaning. These criticisms suggest inconsistencies in service and raise questions about quality control. Let's examine the issues raised:

Missed Spots: Multiple customers complained about areas that were left dirty after paying upwards of $200 for a full clean. One customer specifically noted a dirty boot, filthy back seats, dried chocolate on seats, and dirt/dust on the door sides.
Interior Cleaning Failures: Several reviewers took their vans in solely for interior cleaning and were disappointed to find the vehicle remained "filthy" after the service.
Unresolved Communication: One customer recounted a frustrating experience with attempted follow-up communication regarding an unexpected requirement for further cleaning, receiving “no reply” despite multiple emails. This highlights a potential issue with customer service and addressing concerns.
Time Investment vs. Results: One customer expressed dissatisfaction with the 7-hour wait time for a clean that ultimately failed to deliver the expected results. The significant time commitment, paired with substandard cleaning, raises concerns about value for money.

Issue	Frequency	Impact
Missed Spots	Multiple	Reduced clean quality
Interior Failure	Multiple	Wasted money and time
Communication	1	Customer frustration

Balancing Act: Price, Time, and Expectations

The reviews for Walkinshaw Wash and Wax paint a picture of a car wash with significant potential but also demonstrable inconsistencies. The price point of $200+ for a full clean, coupled with the substantial 7-hour timeframe, suggests an expectation of meticulous attention to detail. When that expectation is met, the results are transformative. However, the recurring complaints about missed spots, particularly in interior cleaning, highlight a need for stricter quality control measures. Customers should be aware that while the possibility of a truly exceptional clean exists, there’s also a risk of disappointment. Consider carefully what level of cleanliness you require, and whether you're comfortable with the time commitment and cost given the potential for variable results.

Frequently Asked Questions About Walkinshaw Wash and Wax Services in Whanganui

What types of car cleaning services does Walkinshaw Wash and Wax offer?

Walkinshaw Wash and Wax provides a range of car cleaning services, including full interior and exterior cleans, valets, and detailing. While some customers have experienced inconsistencies, others have praised the transformation of their vehicles, describing them as looking 'brand new' after a service. They focus on onsite services to ensure a convenient experience for their clients. It's best to discuss your specific needs beforehand.

What is the typical cost and duration of a full interior and exterior clean at Walkinshaw Wash and Wax?

The cost of a full interior and exterior clean at Walkinshaw Wash and Wax can vary, with some customers reporting a bill of around $200. The duration can also differ, with some clients experiencing a 7-hour turnaround. It's important to note that experiences have been mixed, with some finding the service excellent value and others feeling it didn't justify the price or time commitment. Confirm pricing and estimated time beforehand.

What are the opening hours for Walkinshaw Wash and Wax in Durie Hill, Whanganui?

Walkinshaw Wash and Wax operates Monday, Tuesday, Wednesday, and Thursday from 9:00 AM to 5:00 PM. On Fridays, they are open from 9:00 AM to 4:00 PM. The business is closed on Saturdays and Sundays. It's always a good idea to double-check their hours, especially if planning a visit, as schedules can sometimes change.

Based on customer reviews, how consistent is the quality of service provided by Walkinshaw Wash and Wax?

Customer feedback regarding Walkinshaw Wash and Wax is quite varied. While many customers have raved about the exceptional service, detailing, and friendly team, others have expressed disappointment with the cleanliness of their vehicles after a service, citing issues like dirty boots and uncleaned interior areas. It appears consistency can be an area for improvement.

What is the contact information for Walkinshaw Wash and Wax if I have questions or need to book an appointment?

You can reach Walkinshaw Wash and Wax by phone at +64 210 231 2596. The business is located at 42 Anzac Parade, Durie Hill, Whanganui 4500, New Zealand. It's recommended to call ahead to discuss your car cleaning needs and schedule an appointment, especially given the varying customer experiences reported.