Pros 
Cons Caltex - Victoria Avenue: A Whanganui Favourite for Fuel, Car Care, and Friendly Faces
Caltex - Victoria Avenue, nestled at 241 Victoria Avenue, Whanganui, has consistently earned a strong 4.4-star rating, and it's easy to see why. More than just a gas station, it's become a trusted local spot, known for its convenient location, array of services, and, crucially, its helpful and friendly staff. Operating from 6 AM to 8 PM Monday to Friday, and 8 AM to 8 PM on weekends, Caltex - Victoria Avenue caters to Whanganui’s busy lifestyle, providing essential fuel and car care solutions. The facility offers a surprising number of options beyond simple petrol purchase, attracting a loyal customer base. Phone them on +64 6 348 0303 to confirm availability or enquire about specific services.
Beyond the Pump: Services & Amenities that Shine
Caltex - Victoria Avenue isn't just about getting your tank filled; it's about providing a comprehensive service experience. Here’s a breakdown of what you can expect:
- Car Wash: A significant drawcard for city dwellers, the onsite car wash offers a quick and easy way to keep your vehicle looking its best.
- Fuel Options: Providing both Diesel and Propane exchange, catering to a diverse range of vehicle and household needs.
- Onsite Services: Staff readily provide assistance at the pumps, a detail long appreciated by regular customers – reminiscing about the days when window cleaning was also a standard service.
- Accessibility: The station is wheelchair accessible, with a restroom designed to accommodate all.
- Payment Options: Accepts Debit cards and NFC mobile payments ensuring convenient transactions. It's worth noting that Credit cards aren’t currently accepted.
- Added Perks: A tyre air pump is available for customers to quickly adjust their tyre pressure.
- Regular Courtesy Checks: Many customers have praised the staff for their proactive approach, offering to check oil and water levels – demonstrating a commitment to vehicle wellbeing.
| Feature | Details |
|---|---|
| Car Wash | Yes |
| Diesel Gas | Yes |
| Propane Exchange | Yes |
| Wheelchair Accessible Restroom | Yes |
| Restroom | Yes |
| Debit Cards | Accepted |
| NFC mobile payments | Accepted |
| Credit Cards | Not Accepted |
| Tyre Air Pump | Available |
Staff Spotlight: Where Friendly Service Stands Out
The overwhelming majority of reviews sing the praises of Caltex - Victoria Avenue's staff. They're consistently described as friendly, helpful, and welcoming. Beyond transactional interactions, several customers highlighted the genuine care and effort exhibited by the team:
"Saia gave me the best service filled my gas bottles after a family emergency…went out of his way to help me after my aunt had a heart attack and I ran out of gas in my caravan."
This anecdote perfectly captures the level of dedication and compassion some customers have experienced. Other common themes include:
- Approachable & Engaging: Many reviewers mention being greeted with a smile and feeling genuinely valued.
- Go-the-Extra-Mile Attitude: The team's willingness to assist with gas bottle refills and vehicle checks sets them apart.
- Experienced and Professional: Customers appreciate the knowledge and efficiency of the staff, particularly when dealing with propane needs.
However, one concerning review alleges experiencing unprofessional racism from an Indian staff member. This highlights the need for continuous training and a zero-tolerance policy for discrimination to ensure a welcoming environment for all customers. The station's management clearly recognizes the importance of a positive team dynamic which is evident in the ongoing efforts to foster a supportive work environment.
Location, Location, Location & Overall Value
Caltex - Victoria Avenue's central location on Victoria Avenue is a major selling point. Its accessibility and convenient hours (6 AM – 8 PM daily, with extended Sunday hours) make it an ideal stop for commuters, residents, and tourists alike. The easy access is frequently mentioned as a key advantage.
Despite petrol prices being a universal concern (with one customer noting the appreciated window cleaning service in the past relative to today’s prices), reviews consistently indicate a positive overall value proposition. It's considered a go-to service station for many, with many customers expressing continuous loyalty. Being situated in the inner city, easily accessible and with a friendly crew, Caltex – Victoria Avenue has become a somewhat legendary spot in Whanganui.