The Clean Car Wash Tauranga Crossing: Spotless or Scratchy Service?

Pros	Cons
Car looks amazing after a delux valet.	Prices have increased significantly while quality has decreased.
Headlight restoration came up like new.	Cars were not cleaned to a high standard after previous excellent experiences.
Excellent outcomes previously, especially for dirty rescue vehicles.	Rubbish left around the car after cleaning.
Car came back looking amazing, like new after a long time between cleans.	Corners of side mirrors were not cleaned, spots all over.
Best $130 spent on a car.	Back window not cleaned properly, specks all over the car.
Service was incredible (according to one customer).	Items in the boot were tossed around instead of being tidied.
	Lack of pride in the job from cleaning staff.
	Overcharged for services, significant price discrepancies.
	Card reader malfunctioned, requiring cash withdrawal from an ATM.
	Deep cleaning of back seats was not performed well.
	Vehicle was turned away despite a booked appointment due to lack of space.
	Redo of the cleaning was also unsatisfactory.
	Appalling customer service.
	Car was scratched during the cleaning process.
	Paint protection stripped, car left in worse condition.
	Owner denied responsibility and blamed the customer.
	Costly repairs required due to damage (over $1000).
	Unprofessional staff, observed fighting amongst themselves and rude behaviour.
	Lack of clarity regarding appointment times.
	Business unwilling to take responsibility for actions.
	Pathetic reply to customer reviews.

Pros

Cons

Car looks amazing after a delux valet.

Prices have increased significantly while quality has decreased.

Headlight restoration came up like new.

Cars were not cleaned to a high standard after previous excellent experiences.

Excellent outcomes previously, especially for dirty rescue vehicles.

Rubbish left around the car after cleaning.

Car came back looking amazing, like new after a long time between cleans.

Corners of side mirrors were not cleaned, spots all over.

Best $130 spent on a car.

Back window not cleaned properly, specks all over the car.

Service was incredible (according to one customer).

Items in the boot were tossed around instead of being tidied.

Lack of pride in the job from cleaning staff.

Overcharged for services, significant price discrepancies.

Card reader malfunctioned, requiring cash withdrawal from an ATM.

Deep cleaning of back seats was not performed well.

Vehicle was turned away despite a booked appointment due to lack of space.

Redo of the cleaning was also unsatisfactory.

Appalling customer service.

Car was scratched during the cleaning process.

Paint protection stripped, car left in worse condition.

Owner denied responsibility and blamed the customer.

Costly repairs required due to damage (over $1000).

Unprofessional staff, observed fighting amongst themselves and rude behaviour.

Lack of clarity regarding appointment times.

Business unwilling to take responsibility for actions.

Pathetic reply to customer reviews.

The Clean Car Wash Tauranga Crossing: A Mixed Bag of Experiences

The Clean Car Wash Tauranga Crossing, located at 2 Taurikura Drive, Tauriko, Tauranga 3110, NZ, operates with a Monday to Sunday schedule from 9 AM to 5 PM, excluding Fridays. While they offer Deluxe Valet services, encompassing both interior and exterior detailing, as well as headlight restoration, recent customer feedback paints a complex picture. Their payment options are limited, accepting only debit cards (credit cards currently unavailable), which caused inconvenience for some customers. This branch serves the Tauriko borough within the city of Tauranga. The reviews provide a rollercoaster of opinions, ranging from ecstatic transformations of heavily soiled rescue vehicles to deeply disappointing results marred by scratches and unprofessional behaviour. It’s a place where exceptional service and severe letdowns seem to coexist.

Price Discrepancies and Quality Decline: A Recurring Concern

A significant point of contention amongst reviewers is pricing and the perceived decline in service quality compared to previous experiences. Several customers report experiencing significant price increases without a corresponding improvement in the wash itself. One reviewer was charged $229 for a service that, according to the brochure, was priced at $69, creating a feeling of being overcharged and misled. Key complaints revolve around a lack of attention to detail, highlighting issues such as:

Unfinished Cleaning: Streaks on mirrors, uncleaned windows with discernible spots, and a noticeable lack of thoroughness around car edges.
Poor Attention to Detail: Rubbish left around the car after cleaning, items disturbed within the boot instead of being neatly organised, showcasing a lack of pride in workmanship.
Inconsistent Cleaning Standards: A prior history of excellent cleaning seemingly replaced by a substandard service, suggesting a shift in staff performance or training.
Unclear Pricing & Communication: Confusing descriptions of services and a failure to clearly communicate costs before commencing the work.

The frustration extends beyond mere cleaning quality; it points to a potential disconnect between the advertised service and the actual experience delivered. One customer also encountered issues with card readers failing, necessitating trips to the ATM.

Customer Service & Booking Issues: A Trail of Dissatisfaction

Beyond the quality of the wash itself, numerous reviews chronicle unacceptable customer service experiences and booking frustrations. Recurring themes include:

Unprofessional Behavior: Reports of staff appearing unprofessional, displaying internal conflicts, and demonstrating rude or dismissive behavior towards customers.
Booking Errors & Cancellations: Missed appointments due to a lack of space, despite pre-booked slots. Lack of clarity regarding appointment times, leading to wasted trips.
Dismissive Responses to Complaints: A particularly concerning element is the alleged dismissive and non-accountable response from management, with one reviewer claiming the owner denied responsibility for car damage and refused to investigate.
Damage Concerns: Several serious allegations of vehicle damage during the wash process. One customer reported scratched door handles and stripped paint protection, resulting in an estimated repair cost exceeding $1000 and has provided photographic evidence. This has led to strong recommendations to “AVOID AT ALL COST!!!”

These complaints reflect a systemic problem with communication, accountability, and respect for the customer.

From Rescue Vehicle Glory to Scratchy Disappointments: A Tale of Two Experiences

The reviews reveal a paradox: while some customers (particularly those dealing with heavily soiled rescue vehicles) have consistently praised the service in the past and continue to appreciate the care given to their vehicles, others have reported deeply negative experiences involving damage, poor cleaning, and unprofessional conduct. This creates a confusing narrative. Here's a quick summary contrasting these viewpoints:

Positive Experiences (Often involving rescue vehicles)	Negative Experiences
Exceptional cleaning, even on heavily soiled vehicles.	Significant price increases without improved quality.
Transformation of vehicles, making them look “amazing” and “like new.”	Visible streaks, spots, and areas missed during the wash.
Appreciated extra charges for particularly dirty vehicles.	Claims of being overcharged and misleading descriptions of services.
Service considered "incredible" and worth repeating.	Damaged vehicles (scratches, stripped paint).
Booking and service usually consistent.	Booking errors, lack of space, and unclear appointment times.
Reported good attention to detail previously.	Dissatisfactory cleaning standards and unprofessional staff behavior.

The disparity highlights the potential for inconsistency within The Clean Car Wash Tauranga Crossing’s operations. While there’s clearly a team capable of delivering outstanding service, the uneven quality and customer service encountered in recent reviews raise serious concerns about the overall reliability of the establishment.

Frequently Asked Questions About The Clean Car Wash Tauranga Crossing

What types of car cleaning services does The Clean Car Wash Tauranga Crossing offer?

The Clean Car Wash Tauranga Crossing provides a range of services, including Delux Valet options for both the interior and exterior of your vehicle. They offer exterior washes, interior detailing, and even headlight restoration. While they previously offered supreme valets, pricing and service quality have been a point of concern for some customers. It's best to confirm specific services and pricing when booking.

What payment methods are accepted at The Clean Car Wash Tauranga Crossing?

Historically, The Clean Car Wash Tauranga Crossing has accepted debit cards. However, there have been reports of card readers malfunctioning, requiring customers to use cash from an ATM. It's advisable to check with them beforehand regarding payment options and potential issues to avoid any inconvenience during your visit. Credit card acceptance has been inconsistent.

What is the typical quality of service provided by The Clean Car Wash Tauranga Crossing, based on customer feedback?

Customer experiences at The Clean Car Wash Tauranga Crossing have been varied. Some customers have reported excellent results, particularly with heavily soiled rescue vehicles, praising the thoroughness and quality of the cleaning. However, others have expressed disappointment with the service, citing issues like missed spots, uncleaned areas, and a decline in overall quality compared to previous visits.

I have a booking, but what is the procedure for arriving at The Clean Car Wash Tauranga Crossing?

It's important to confirm your appointment time clearly with The Clean Car Wash Tauranga Crossing. Some customers have reported being told to arrive at lunchtime without a specific time, only to find they couldn't be accommodated due to lack of space. Booking confirmations and clear communication regarding arrival times are crucial to ensure a smooth experience and avoid disappointment.

What should I do if I notice damage to my vehicle after a service at The Clean Car Wash Tauranga Crossing?

If you discover any damage to your vehicle, such as scratches or stripped paint protection, immediately bring it to the attention of The Clean Car Wash Tauranga Crossing. Document the damage with photos and request that the owner contact you to address the issue. Be aware that some customers have reported being denied responsibility for damage, so thorough documentation is essential.