Pros 
Cons Waitomo Fairy Springs: Cheap Fuel & Car Wash – Worth a Stop?
Waitomo Fairy Springs, located on 63 Fairy Springs Road, Fairy Springs, Rotorua, New Zealand, is a 24/7 self-service petrol station that’s quickly gaining attention – mainly for its competitive fuel prices. This article dives into the reviews and opinions surrounding this increasingly popular stop, exploring both the positives and drawbacks customers have shared. With a solid 4.3-star rating, it’s clear something’s attracting drivers, but a closer look reveals a mixed bag of experiences. Remember, you can reach them at +64 800 922 123.
The Fuel Factor: Price and Convenience
The overwhelmingly positive feedback revolves around Waitomo Fairy Springs' incredibly affordable fuel. Many reviewers highlight it as the best prices you can get in Rotorua. This alone makes it an attractive option for those looking to stretch their petrol budget.
Here's a breakdown of what customers are saying:
- Price is King: Consistently praised for being the cheapest option in the area.
- 24/7 Accessibility: The round-the-clock operation is a huge plus, especially for travellers and those with irregular schedules.
- Easy Self-Service: The self-service nature is generally appreciated; many find it straightforward and quick. App payments are also gaining traction.
- App Integration: A number of users have successfully and conveniently paid using the app, with one reviewer noting it effectively provides a “free litre next fill.”
- Bus Friendly: Good access for larger vehicles, though a reported dip at the exit presents a minor scraping hazard (more on this later).
“Fuel is cheap but the car wash never leaves it clean. Second and last time I go there only to have to wash my car myself afterwards because it’s still covered after an “ultra” wash.” - Verified Customer
| Feature | Rating | Comments |
|---|---|---|
| Fuel Price | Excellent | Consistently the cheapest in Rotorua. |
| Accessibility | Excellent | 24/7 operation, easy access. |
| Self-Service | Good | Quick and straightforward. |
| App Payment | Very Good | Convenient and rewards-based. |
The Car Wash Controversy: A Bigger Issue Than Expected
While the promise of cheap fuel is enticing, the car wash at Waitomo Fairy Springs has become a significant point of contention. A considerable number of reviews express disappointment with the wash's quality, describing it as "absolute rubbish" and ineffective.
Key concerns frequently mentioned include:
- Poor Cleaning Performance: Many report that the wash fails to remove even normal dirt, leaving the sides of vehicles significantly unclean. The windscreen is the only area consistently reported as benefitting.
- Cost vs. Benefit: Customers feel the price (particularly for the “ultra” wash) is not justified by the minimal cleaning achieved.
- Repetitive Complaints: The issue appears widespread, with multiple reviewers stating they had similar unsatisfactory experiences and will not return or have returned only once.
- No Refusal for Refund: One customer explicitly requested a refund, but it was not granted, amplifying the frustration.
“The car wash is absolute rubbish. I spent $18 on a wash & dry. The only part of the car that benefited was the windscreen. There was normal dirt on the sides of the vehicle that didn’t change one bit. I want my money back.” - Dissatisfied Customer
It’s important to note that despite these criticisms, one review did mention “Great car wash”, which suggests individual experiences may vary, but the general consensus leans considerably toward disappointment.
Facilities & Minor Gripes: What's Missing & What's Present
Beyond fuel and the car wash, Waitomo Fairy Springs is a fairly basic operation. This is something customers are generally aware of, but it's worth outlining the facilities (or lack thereof):
- Limited Amenities: There's no shop for grabbing snacks or drinks, and notably, no public restroom. This can be a significant drawback for travellers.
- Self-Service Only: Payment is card only – no cash options are available.
- Exposure to Elements: The lack of cover while fueling can be unpleasant in adverse weather conditions.
- Uneven Exit: As previously mentioned, a noticeable dip at the exit presents a potential hazard, particularly for larger vehicles like buses. This can result in scraping.
- Payment Options: Debit cards are accepted, making it convenient for most.
- Offerings: Services include car wash, diesel gas, and propane exchange.