Pros 
Cons Caltex - Porirua: A Mixed Bag of Experiences
Caltex - Porirua, nestled in the heart of Porirua City Centre, consistently earns a solid 4.2-star rating. Open 24/7, this well-equipped gas station and car wash caters to a wide range of needs, from quick refuelling to a comprehensive vehicle clean. Situated at 4 Parumoana Street, Porirua 5022, it's easily accessible and boasts a convenient location. It accepts debit cards and NFC mobile payments, though credit card facilities are currently unavailable. While the basic amenities of any good service station – restrooms, an ATM, and propane exchange – are present, it's the opinions of customers that truly reveal the heart and soul of this establishment. There's a noteworthy emphasis on exceptional, and occasionally conflicting, experiences.
The Mocha Maestro & Matters of Hygiene
The reviews for Caltex - Porirua highlight a fascinating duality: an apparent need for improved hygiene standards combined with a fiercely loyal following for a particular employee’s exceptional drink-making skills. The overwhelming sentiment regarding the graveyard shift employee is concerning. Several reviewers expressed serious discomfort with the employee's personal hygiene practices—mentioning issues with clothing and general cleanliness. This raises important concerns about food safety and overall customer satisfaction.
Conversely, there's a wave of adoration for one specific employee creating what some consider Wellington region's best hot chocolates and mochas. This isn't just about a well-made drink; it's about the care and attention given by this individual.
"Whoever is the night shift guy… needs a raise and a stake in this company. This man consistently creates the greatest mocha and hot chocolates week in and week out… he is literally HIM."
This devoted following is a testament to the power of a positive employee interaction. The inconsistency between these two critiques underscores a potential need for stricter hygiene protocols and employee training alongside the recognition of exceptional individuals.
Sparkling Clean or Waiting in Line: The Car Wash & Other Conveniences
The car wash at Caltex - Porirua receives generally positive feedback. Described as a touchless system, it delivers a robust clean with high-pressure water, ample soap, and surface protection. However, popularity does come with a trade-off – the car wash can get busy. Here's a summary of offerings and facilities:
| Feature | Description |
|---|---|
| Car Wash | Touchless wash, high pressure, foaming soap |
| Vacuum | Available |
| Air/Tyre Inflation | Free air available |
| Convenience Store | Stocked with various goods |
| LPG Filling | Available |
| Restrooms | Wheelchair accessible |
| ATM | Onsite |
| Payments | Debit, NFC Mobile (Credit cards not accepted) |
Beyond the car wash, customers appreciate the 24/7 accessibility and the overall convenience the station offers within Porirua City Centre. Basic necessities are easily obtainable, and the ongoing refurbishment demonstrates a commitment to maintaining a presentable facility. Loyalty programs, such as AA savings, also add value for regular patrons.
Kindness & Going Above & Beyond: Stories of Exceptional Service
Several reviewers shared remarkable stories highlighting the station’s exceptional customer service, particularly focusing on acts of unexpected generosity. One customer, stranded with an empty LPG bottle for their hot water system, recounts a truly heartwarming experience. A staff member not only explained the technical issues with the bottle but also provided a spare from their workshop and allowed the customer to borrow it until they could obtain a replacement.
"Honestly, great customer service is so hard to find at a 'service station.' ...His kindness to a stranger blew me away."
These anecdotes, alongside praise for staff members like E-Jae who are consistently described as friendly and welcoming, paint a picture of a team invested in creating a positive customer experience. The seemingly small gestures – a complimentary chocolate, a kind word, or going the extra mile – are clearly making a lasting impression on many visitors. These actions transcend the transactional nature of a gas station, fostering a sense of community and goodwill.