Pros 
Cons CleanCo Truck Wash: Palmerston North's Truck Wash – Hits & Misses
CleanCo Truck Wash, located in Milson, Palmerston North, has been generating a buzz amongst truck operators in the region. With a solid 4.4-star rating based on numerous reviews, it's clear they’re doing something right. Situated conveniently opposite the Chilly Box on Railway Road (entry only via 57 Setters Line, Milson), the facility boasts accessibility features and accepts both debit and credit cards. Their operating hours are Monday, Tuesday, Wednesday, and Thursday from 7:30 AM to 4:30 PM (Thursday) and 4:00PM respectively; Fridays, Saturdays, and Sundays see the wash closed. But the reality of the CleanCo experience appears to be a mixed bag, with consistent praise alongside some concerning criticisms we'll explore shortly. Their phone number is +64 21 626 066.
The Good: Detail, Dedication & Friendly Faces
Many reviewers consistently highlight the quality of the detail achieved by CleanCo Truck Wash. Several comments centre around “awesome detail every time” and a consistent approach to making trucks look exemplary. This isn't a rushed spray-and-go; it's presented as a dedicated washing service. Here's a summary of the positive feedback:
- Exceptional Detail: Repeated mentions of high-quality detailing and a focus on meticulous cleaning.
- Hardworking Staff & Ownership: Reviewers frequently cite the "great bunch of workers" and "even better owners" who are praised for looking after customers. There's a perception of genuinely caring and attentive service.
- Going Above and Beyond: A noted willingness to exceed expectations and resolve issues promptly. One reviewer specifically mentioned a resolution to a missing parts issue, with a "super fast reply," showcasing their commitment to customer satisfaction.
- Positive Teamwork & Attention: On Saturdays, one reviewer noted the entire team dedicated to washing their single truck, proving a level of commitment and attention rarely seen.
- Overall Impression of Excellence: Multiple reviewers express genuine impressiveness with the job done, describing it as “top notch” and "amazing."
"Great people and hard workers. Always have done a good job on any truck I take in. Will be happy to go above and beyond." - A recurring sentiment among satisfied customers.
The Not-So-Good: Quality Control Concerns & Communication Gaps
Despite the positive experiences, a significant portion of recent reviews point to a concerning decline in quality control and persistent issues with communication. The introduction of "all the new gear" appears to be linked to several negative comments:
- Missed Areas & Incomplete Washes: The most prevalent complaint revolves around significant areas being missed during the wash process. This includes rims, the cab, and large sections of trailers, leading some reviewers to express the feeling that they “may as well have washed it myself.”
- Inconsistencies with Newer Equipment: There is a clear perception that the new equipment, while modern, has resulted in a less thorough wash than previously experienced, with multiple reviewers comparing the current performance unfavorably Cleanco Onehunga.
- Communication Breakdown - Booking Issues: One particularly frustrating situation involved a pre-booked wash that was cancelled without prior notification. The driver arrived to find the facility short-staffed and unwilling to honour the booking, highlighting a critical lapse in communication. This led to a negative evaluation of the customer service aspect.
- Recurring Problem: Multiple reviewers have noted the recent “rubbish job” issue of missed areas - this speaks back to a systemic problem, not a one off instance.
| Category | Issue | Frequency |
|---|---|---|
| Wash Quality | Missed areas (rims, cab, trailer) | High |
| Communication | Booking cancellations/lack of notification | Moderate |
| Overall Experience | Feeling the service has declined since new equipment was implemented | High |
Accessibility, Payments & Other Key Information
CleanCo Truck Wash offers several features intended to enhance convenience and accessibility for their customers. Here's a breakdown of key operational aspects:
- Accessibility: The facility features a wheelchair accessible restroom, ensuring inclusivity for all visitors.
- Amenities: Beyond the accessible restroom, CleanCo also provides a standard restroom and a gender-neutral restroom.
- Payment Options: CleanCo accepts debit cards and credit cards, offering customers flexible payment options. However, it is worth noting that one review explicitly states credit cards are not accepted, so it would be worth verifying this directly.
- Location: Easy access from Railway Road (entry only) with a dedicated exit on Setters Line. The location is conveniently situated near the Chilly Box.
- Truck Volume: CleanCo excels at handling bulk washes - promoting they "Bring 2 trucks in twice a week."
- Opening Hours:
- Monday: 7:30 AM–4 PM
- Tuesday: 7:30 AM–4 PM
- Wednesday: 7:30 AM–4 PM
- Thursday: 7:30 AM–4:30 PM
- Friday: Closed
- Saturday: Closed
- Sunday: Closed