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bp Palmerston North: Fuel, Coffee & Car Wash – A Mixed Bag

Palmerston North's BP offers fuel, coffee, and a car wash – sounds convenient, right? We put it to the test. Here's our honest take on whether it delivers.

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Pros icon Pros Cons icon Cons
Good barrister coffee with consistent quality all the time. A customer experienced rude service and was accused of being a getaway driver for fuel theft due to a misunderstanding related to a family member.
Consistent service and coffee. The customer lost $100 due to the negative experience and went elsewhere.
Awesome customer service - a young man offered a free coffee when a pump was not working. Hot food (pies and sandwiches) were of poor quality and had to be discarded.
Ideally good spot for fuel and toilet stop. A pump was not working.
A young man helped push a car out of the car wash and let someone charge their phone.
Fantastic service and great coffee.
The gentleman who is always there before 7 am is pleasant, helpful and friendly.

BP Palmerston North: Fuel, Coffee & Car Wash – A Mixed Bag

BP in Takaro, Palmerston North (phone: +64 6 355 0355) consistently scores a 4.1 out of 5, indicating a generally positive experience for most customers. Located at 705 Pioneer Highway, this BP offers a convenient stop for fuel, a car wash, and basic amenities. Open daily from 6:30 AM to 10 PM (with daily variations - see full schedule below), it's well-positioned for travellers and locals alike. The facility boasts wheelchair-accessible restrooms, diesel gas, full-service gas options, propane exchange, a car wash, and accepts both debit cards and NFC mobile payments. Unfortunately, recent customer feedback highlights a worrying inconsistency in service quality.

The Good: Coffee, Kindness, and Unexpected Help

The positives surrounding this BP are numerous, particularly when it comes to coffee and the helpfulness of some of the staff. Many reviewers consistently praise the barrister-quality coffee and its reliable taste. Here’s a breakdown of the things people are consistently happy with:

Opening Hours:

Day Opening Hours
Friday 6 AM – 10 PM
Monday 6 AM – 10 PM
Saturday 6:30 AM – 10 PM
Sunday 6:30 AM – 10 PM
Thursday 6 AM – 10 PM
Tuesday 6 AM – 10 PM
Wednesday 6 AM – 10 PM

The Bad: Allegations of Rude Service and Poor Food Quality

Despite the positive aspects, a significant number of recent reviews reveal concerning issues regarding staff attitude and food quality. The most alarming feedback revolves around an incident where a customer, after explaining their circumstances (having a brain tumour and needing assistance due to mobility issues), was allegedly accused of being a potential fuel thief by a staff member. This resulted in the customer leaving without fuel and feeling deeply offended.

Beyond this serious allegation, other criticisms include:

Facilities and Offerings: What BP Takaro Provides

This BP location is well-equipped to meet various customer needs. Here’s a detailed look at the amenities and services:

Feature Description
Accessibility Wheelchair accessible restroom available.
Car Wash Automated car wash service provided.
Fuel Diesel gas and full-service gas options.
Propane Propane exchange service available.
Amenities Restroom facilities.
Payment Options Debit cards, NFC mobile payments accepted.
Food & Beverage Coffee (barrister quality), pies, sandwiches, other convenience items (quality varies as detailed above).

BP in Takaro aims to be a comprehensive service station, but recent reviews suggest that maintaining consistency in both customer service and food quality is crucial to uphold its reputation and customer satisfaction.

Frequently Asked Questions Regarding Your Experience at the bp Gas Station in Palmerston North

I recently had a very negative experience at the bp station involving accusations of being a getaway driver. How does bp address such situations and ensure respectful customer service?

bp strives to provide excellent customer service and deeply regrets the distress caused by the incident you described. The situation you encountered is unacceptable and does not reflect bp’s values. bp takes such allegations seriously and will investigate the matter thoroughly. They aim to train staff to handle sensitive situations with empathy and professionalism, avoiding assumptions and ensuring respectful interactions with all customers. bp encourages you to contact their customer service team directly with details of your experience so they can address it appropriately and prevent similar occurrences in the future. They value your business and want to regain your trust.

The petrol pump at the bp station was reportedly out of order. What is bp's policy regarding faulty equipment and how are customers compensated for any inconvenience?

bp understands that faulty equipment can be frustrating for customers. Their policy dictates that staff should promptly inform customers of any issues with the pumps and offer alternative solutions, such as directing them to a working pump at a nearby station or providing assistance with refueling. In situations where a pump is out of service and causes significant delay, bp may offer a gesture of goodwill, such as a complimentary coffee or a small discount on a future purchase. The staff member's offer of a free coffee while the pump was being fixed demonstrates bp’s commitment to customer satisfaction and resolving issues promptly.

I purchased a pie and a BLT sandwich at the bp station and found them to be of poor quality. What steps does bp take to ensure the quality of food served at their locations?

bp is committed to providing quality food options at their stations. They acknowledge that the experiences you described with the pie and BLT sandwich are not up to their standards. bp regularly monitors food quality and safety through inspections and feedback from customers. They work with their suppliers to ensure ingredients are fresh and prepared according to established guidelines. bp encourages customers to provide feedback on food quality so they can address any issues and maintain high standards. They appreciate your feedback and will share it with the relevant teams to improve the offerings.

I broke down in the car wash at the bp station and a staff member assisted me. How does bp empower its employees to provide exceptional support to customers facing unexpected situations?

bp believes in empowering their employees to go above and beyond to assist customers. The staff member’s actions in helping you push your car out and allowing you to charge your phone exemplify this commitment. bp encourages a culture of helpfulness and problem-solving, providing staff with the training and authority to address customer needs effectively. They recognise and reward employees who demonstrate exceptional customer service, fostering a positive and supportive work environment that prioritises customer well-being and satisfaction. bp is proud of their team's dedication to assisting customers in need.