bp Napier South: Petrol, Chai, & Car Wash

Services offered by bp

Coffee ☕ (though quality can be inconsistent)

Muffins and other baked goods 🧁

Chai Lattes 🧮 (prepared, but portion sizes may be small)

Gas bottle refills ⛽

Petrol sales 🚗 (not always the cheapest)

Car wash 🧼 (may not clean all areas of vehicles effectively)

Countdown OneCard fuel discounts (currently offering limited savings)

Variety of food and drinks 🥤

Pay before you pump system 💰

Pros	Cons
Good clean and spacious store.	Coffee was awful, especially for the price.
Good variety of food and drinks given it is a smaller store.	Muffins were quite pricey.
Recently had an upgrade to the food and drink part of the store.	Awful service; the lady who served was not welcoming and rude.
Awesome staff, always smiling and full of good humour.	Chai lattes were filled up only a little.
Fab greeting.	Customer was ignored by a young male employee who was talking to a friend.
Very helpful staff.	Petrol isn't the cheapest.
Can get gas bottles refilled here.	Countdown rewards petrol discount was not as expected.
	Car wash did not wash lower sides of Holden Trax.
	One woman behind the counter appeared to be having a bad morning and didn't acknowledge the customer.
	Too much pay before you buy.

Pros

Cons

Good clean and spacious store.

Coffee was awful, especially for the price.

Good variety of food and drinks given it is a smaller store.

Muffins were quite pricey.

Recently had an upgrade to the food and drink part of the store.

Awful service; the lady who served was not welcoming and rude.

Awesome staff, always smiling and full of good humour.

Chai lattes were filled up only a little.

Fab greeting.

Customer was ignored by a young male employee who was talking to a friend.

Very helpful staff.

Petrol isn't the cheapest.

Can get gas bottles refilled here.

Countdown rewards petrol discount was not as expected.

Car wash did not wash lower sides of Holden Trax.

One woman behind the counter appeared to be having a bad morning and didn't acknowledge the customer.

Too much pay before you buy.

BP Napier South: Petrol, Chai, & Car Wash – A Mixed Bag

BP on Carlyle Street in Napier South is a familiar sight for locals and travellers alike. Offering a range of services from fuel and car washes to grab-and-go snacks and drinks, it aims to cater to a variety of needs. However, recent customer experiences paint a picture of inconsistency – a blend of positive aspects and areas requiring significant improvement. Let's delve into what people are saying.

Fuel, Food & Facilities: The Good and the Pricey

The overall impression of the store itself is generally positive. Many reviewers highlight the spaciousness and the improved selection of food and drink options following a recent upgrade. Customers appreciate the variety, making it a convenient stop for a quick bite or refreshment on the go.

Here’s a breakdown of what customers are noticing regarding facilities and offerings:

Accessibility: Wheelchair accessible restrooms are a definite plus for many.
Offerings: The presence of a car wash, diesel gas, full service gas, and propane exchange provides a wide range of fuel-related services.
Amenities: The inclusion of gender-neutral restrooms demonstrates inclusivity.
Payments: Convenient payment options including debit cards and NFC mobile payments are readily available.
Food & Drink: Generally well-stocked with a good selection, despite being a smaller store.
Petrol Prices: Some customers have expressed concerns about pricing, finding it to be less competitive than other options in the area, like Pac & Save. There's also confusion regarding loyalty program benefits, with some encountering discrepancies regarding advertised discounts. It's worth verifying the terms and conditions of the Countdown loyalty program for petrol discounts before visiting.

"Good clean and spacious store. Good variety of food and drinks given it is a smaller store. Recently had an upgrade to the food and drink part of the store. Awesome staff always smiling and full of good humour. There is usually no forecourt service here." - A happy customer.

The Chai & Customer Service Conundrum

Regrettably, a recurring theme in the reviews is the inconsistent quality of the coffee and, more significantly, the level of customer service experienced.

Coffee Complaints: Several reviewers were disappointed with the quality of the coffee, describing it as "awful" and "expensive" for the standard received. This is particularly disheartening considering BP is often associated with good coffee.
Service Issues: This is where the reviews become noticeably more critical. Numerous accounts detail instances of rude or dismissive behaviour from staff:
- One customer was served a chai latte that was significantly underfilled.
- Another reported being completely ignored by a staff member preoccupied with a personal conversation.
- Several customers pointed out staff who seemed to be having a "bad morning" and interacting with customers in an unfriendly and unhelpful manner.
- It's vital for management to address these concerns and ensure all staff are trained to provide courteous and attentive service.

Car Wash Woes & Operational Considerations

The car wash facility, while present, hasn't received universal praise. Reviews indicate that the cleaning quality can be inconsistent, with some vehicles missing spots, particularly on the lower sides (specifically noted for Holden Trax and Suzuki Lianna models).

Car Wash Performance:

Vehicle Model	Areas Missed
Holden Trax	Lower sides
Suzuki Lianna	Below number plate/boot area

Furthermore, some customers have highlighted issues beyond immediate service. A review mentioned a frustrating experience trying to redeem a petrol discount through the Countdown loyalty program, leading them to choose a competitor instead. Operational efficiency and clear communication regarding promotions seem to be areas requiring attention.

Contact Details:

Phone: +64 6 835 0715
Address: bp 60 Carlyle Street, Napier South, Napier 4110, New Zealand
Opening Hours: 7 AM – 10 PM daily

Frequently Asked Questions About Your Experience at the Napier South bp Gas Station

What are the typical opening hours for the bp gas station on Carlyle Street in Napier?

The bp gas station at 60 Carlyle Street, Napier South, operates with consistent hours throughout the week. It's generally open from 7:00 AM to 10:00 PM, seven days a week. This makes it a convenient option for travellers and locals alike needing fuel or a quick stop, regardless of the day. It's a reliable choice for your petrol needs.

Does the bp offer car wash services, and how effective are they?

Yes, the bp gas station does provide a car wash service. However, customer feedback suggests varying levels of effectiveness. While it successfully cleans the lower sides of some vehicles like Suzuki Lianna, it may miss areas like the lower sides of a Holden Trax or the area below the number plate on a boot. It's worth noting this inconsistency when considering the car wash.

I've heard mixed reviews about the coffee at this bp location. What's the general consensus?

Unfortunately, the coffee at this particular bp location has received predominantly negative reviews. Customers have described it as 'awful' and noted that it's overpriced, especially compared to other bp locations. While the muffins are reportedly acceptable, they too are considered pricey. It might be best to seek coffee elsewhere if you're a discerning coffee drinker.

What payment methods are accepted at the bp on Carlyle Street, and are there any loyalty programs?

The bp gas station accepts a variety of payment methods, including debit cards and NFC mobile payments, offering convenient options for customers. Regarding loyalty programs, some customers have experienced issues with Countdown's fuel discount program, with discrepancies in the advertised discount amount. It's advisable to double-check the discount before purchasing.

I experienced some unfriendly service during my visit. Is this a common occurrence at this bp?

Regrettably, there have been reports of inconsistent customer service at this bp. Some customers have described encounters with rude or unwelcoming staff, including instances of being ignored or receiving dismissive treatment. However, other customers have praised the staff for being helpful, smiling, and full of good humour, suggesting that experiences can vary.