Z - VIC Corner: Fuel, Frappes & Frankton Feedback from Kiwis

Pros	Cons
Friendly and helpful staff, particularly Norman who makes excellent frappes.	Water cans are consistently empty.
Convenient 24-hour opening hours.	Toilet facilities are often dirty and unhygienic, posing a health risk.
Good customer service and professional staff who are attentive to customers' needs.	No external assistance available for customers needing help with petrol.
Staff are well-trained and well-mannered.	The 'The Works' car wash does not include vacuuming, requiring separate payment with gold coins.
Helpful staff offer assistance with putting petrol in and checking oil/water.	Window scrub service was not provided despite being requested.
The Indian lady refuelled the car and helped with tyre pressure.
Car wash provides a good service.
Opportunity to earn Flybuys points or receive discounts.
New World receipt discount available (6c off per litre).

Z - VIC Corner - Service Station, nestled on High Street in Frankton, Lower Hutt, is a 24/7 hub for petrol, car care, and convenience. With a solid 4.1-star rating, this Z station clearly resonates with a decent chunk of the local community. But what's behind the star rating? Let's dive into the real experiences shared by Kiwis who've passed through its doors. From the coffee to the car wash – and everything in between – we'll explore the highs, lows, and everything in between that shape the Z - VIC Corner experience. Located at 545/555 High Street, Frankton, Lower Hutt 5010, NZ, and reachable at +64 4 569 5603, it's a regular pit stop for many in the area.

Coffee, Convenience & Caring Service: The Upsides

Many reviews highlight consistently positive aspects of Z - VIC Corner. The team here truly shines as a customer-centric business.

Friendly Faces & Fantastic Frappes: Norman, in particular, receives rave reviews for his delicious chocolate frappes, even surpassing Starbucks in some opinions! The friendly service across the board is a repeated theme – a refreshing contrast to other stations.
Go-To Helpfulness: Several customers praise the staff's willingness to help, especially those with mobility challenges. One reviewer using crutches consistently receives assistance with petrol and maintenance checks (oil, water). The principle of helping those who need it is deeply valued by loyal customers.
Professional & Attentive Staff: Multiple reviewers highlight the professionalism and attentiveness of the staff, noting their ability to remain focused on customers even during busy periods, a significant differentiator from other petrol stations.
Convenient Amenities & Offers: The station itself offers a great range of facilities:
- Wheelchair accessible restroom
- Car wash facilities
- Diesel gas & Propane exchange
- Convenience store
- Debit card & NFC mobile payment options.
- Flybuys integration, used to get cash off - as many reviews state.
New World Discount: Don’t forget to take your New World receipt as you can get 6 cents off per litre.

Car Wash Concerns & Canteen Critiques: Areas for Improvement

While the overall experience is positive, several recurring complaints point to key areas that need addressing. These aren't deal-breakers for many, but addressing them could significantly elevate the Z - VIC Corner offering.

Toilet Hygiene: This is a major concern that keeps cropping up. Several reviewers have reported disgusting toilet conditions, citing fecal matter and a clear lack of cleanliness. This poses a serious health risk and reflects poorly on the station's standards. Blocked drains and poorly maintained facilities are unacceptable.
Car Wash Transparency: The advertised "The Works" car wash is a point of contention. Reviewers were surprised to discover it doesn’t include vacuuming, which is offered as a separate paid service only accepting gold coins. The signage on the machine is misleading, highlighting a lack of clear communication regarding these additional charges.
Lack of External Assistance: One reviewer, relying on crutches, found no assistance available outside, forcing them to ask for help inside the shop. Having outdoor assistance, even for basic tasks, would greatly improve accessibility.
Unfulfilled Requests: A customer requested a window scrub during a petrol refill but did not receive it. A brief follow-up with staff regarding this detail could greatly improve customer satisfaction.

Key Data and Details: Putting VIC Corner in Context

Here's a quick overview of the Z - VIC Corner - Service Station, making it easier for potential customers to plan their visit:

Feature	Details
Name	Z - VIC Corner - Service Station
Rating	4.1 out of 5 stars
Phone	+64 4 569 5603
Address	545/555 High Street, Frankton, Lower Hutt 5010
Borough	Frankton
City	Lower Hutt
Country	New Zealand (NZ)
Opening Hours	Open 24 hours daily
Services	Petrol, Diesel, Car Wash, Convenience Store, Propane Exchange
Payment Options	Debit Cards, NFC Mobile Payments
Accessibility	Wheelchair accessible restroom

A Solid Station with Room to Grow

Z - VIC Corner - Service Station clearly holds a special place in the hearts (and fuel tanks) of many Frankton residents. The friendliness of the staff, the convenience of 24/7 service, and the availability of a car wash are major draws. However, crucial improvements are needed regarding toilet hygiene and clear communication about car wash services. Addressing these issues would solidify Z - VIC Corner’s reputation as not just a convenient stop, but a truly exceptional one, deserving of even higher praise. By prioritising cleanliness and transparency, this Z station can elevate the customer experience and maintain its loyal following.

Z - VIC Corner: Fuel, Frappes & Frankton Feedback from Kiwis

Services offered by Z - VIC Corner - Service Station