Pros 
Cons Northland LDV: A Mixed Bag of Customer Experiences
When it comes to car dealers, customer experiences can vary widely, and Northland LDV is no exception. With a current rating of 3.70, this dealership in the heart of Whangārei has seen the good, the bad, and the downright disappointing. Below, we dive deep into the reviews and opinions from real customers who've interacted with Northland LDV.
The Ups: Praise for After-Sales Service
Not all reviews are negative. Some customers have sung the praises of Northland LDV's after-sales service. Sheree, a standout employee, has become a beacon of hope for several buyers. Customers have reported:
- Quick Resolution: Customers have appreciated how swiftly Sheree and her team handled their vehicle issues.
- Helpful Communication: Many noted how approachable and informative she was over the phone, providing valuable advice when it was needed most.
“Wonderful after-sales service. 2nd to none. Sheree is a great help. Sorted my car out in record time. Two thumbs up. Thank you, LDV!”
This showcases that amidst the challenges, there are staff members dedicated to providing an exceptional service experience.
The Downs: Frustrations with Mechanical Diagnostics
On the flip side, some customers have reported frustrating experiences, especially when it comes to diagnosing vehicle issues. One dissatisfied customer shared a harrowing account:
- Misdiagnosis: They took their ute in for what they thought was a fuel line issue, only to be told there were "air bubbles" that didn't exist.
- Unhelpful Office Staff: After spending money on unnecessary repairs, they found themselves in communication with an office staff that failed to provide promised callbacks regarding parts availability.
The sentiment was clear:
“Absolutely bloody useless. I’m appalled at the level of service I have received. They should sack their mechanic. Never again, and wouldn’t recommend.”
This type of experience raises concerns about the expertise of the mechanics at Northland LDV and the overall reliability of their services.
Accessibility Features: A Commitment to All Customers
Northland LDV acknowledges the importance of providing accessible facilities for all its customers. They have made strides in ensuring that everyone can enjoy their services:
- Wheelchair-Accessible Car Park: Customers can expect easy access to parking spaces designed for those with mobility challenges.
- Wheelchair-Accessible Entrance: The entrance is equipped to welcome all visitors, making the dealership accessible for everyone.
This dedication to inclusivity showcases the dealership's intention to provide a comfortable experience for all customers, regardless of their physical needs.
The Final Verdict: Navigating Northland LDV's Reviews
In summary, Northland LDV has built a reputation that reflects both positive and negative experiences amongst Whangārei's residents. When considering a visit, potential customers might want to keep in mind:
- Positive Aspects: Commendable after-sales service, especially from specific team members like Sheree.
- Negative Aspects: Issues with mechanical diagnostics and poor customer communication that lead to dissatisfaction.
As with any car dealer, it is beneficial to weigh the experiences of others while also being cautious when seeking out your own vehicle services. Whether the praise or the complaints resonate with you, Northland LDV continues to be a noteworthy option in the Whangārei automotive scene.