Pros 
Cons Ignition Motor Group: A Customer-Centric Experience
Located at 300 Street Hill Street, Whanganui, the Ignition Motor Group Kia, Peugeot and Mahindra dealership has garnered a solid reputation, boasting a commendable rating of 4.40. This car dealer stands out for its remarkable customer service and a wide range of offerings.
Customer Experiences: Praises and Complaints
Customers have been quick to express their satisfaction with their experiences at Ignition Motor Group. Highlights from various reviews include:
Friendly Staff: Visitors often describe the team as knowledgeable and approachable. For instance, Mike, who assisted a customer with financing, received accolades for making the process easy to understand.
Quality Services:
- Oil Changes and Repairs: The service department is noted for professional oil changes and repairs that leave vehicles running smoothly.
- Dash Cam Installation: A customer recently praised their dash cam installation service, highlighting how their vehicle returned looking and performing better.
Despite the overwhelmingly positive feedback, some areas for improvement include longer wait times due to busy schedules, especially on weekends. However, proactive communication from the staff often mitigates these frustrations.
Amenities and Accessibility: Making Every Visit Comfortable
Ignition Motor Group prides itself on accessibility and customer comfort with the following features:
Wheelchair Accessibility: The dealership offers a wheelchair-accessible car park and entrance, ensuring that all customers have easy access to their services.
Payment Options:
- Credit cards
- Debit cards
- NFC mobile payments
These options provide convenience, allowing customers to complete transactions quickly without hassle.
A Commitment to Quality and Service: What Sets Them Apart
This dealership's commitment to customer satisfaction is evident in their dedicated service team, which guarantees that every car leaves the shop in excellent condition. Some key offerings include:
Customized Solutions: Customers frequently commend the team for their tailored recommendations, such as paint protection services like Dura-Seal and tire rim protection.
Timely Service: Many reviews highlight the speed of service, with some customers receiving their vehicles back earlier than anticipated. For example, one customer noted they were able to have their tyres fitted the day before their scheduled appointment.
Why Choose Ignition Motor Group?
For anyone in the Whanganui area looking for a dependable car dealer, Ignition Motor Group stands out for various reasons:
Positive Word-of-Mouth: Satisfied customers recommend Ignition Motor Group for their hassle-free car buying experience and quality maintenance services.
Community Engagement: The dealership has been noted as a welcoming place for newcomers to Whanganui, creating a sense of community through positive interactions.
In summary, Ignition Motor Group Kia, Peugeot and Mahindra is not just a car dealer; it’s a hub for personalized customer experiences, efficient service, and high-quality automotive care.