Pros 
Cons Customer Service That Shines Bright
Wellington Motor Company has garnered a stellar reputation, boasting an impressive rating of 4.90 based on numerous enthusiastic reviews. Central to this acclaim is the extraordinary service provided by the team, particularly Shayna, who has become a trusted figure for many customers.
- Responsive and Attentive: Shayna's commitment to customer service was highlighted by one satisfied customer who noted, "I emailed her late on a Saturday night, and she replied early Sunday morning before most people were even awake!"
- Above and Beyond: Another review emphasized her willingness to go the extra mile, mentioning how Shayna opened the office on a Sunday specifically for a customer's convenience, stating, "She even came all the way from Wellington to Lower Hutt to pick me up after hours."
Such dedication is a rare find in the industry and has led to a stream of recommendations from delighted clients eager to share their positive experiences.
Vehicles with Quality Assurance
At Wellington Motor Company, customers can rest assured that every vehicle on the lot undergoes meticulous inspection and maintenance before being offered for sale. Reviews reflect this commitment to quality:
- Well-Maintained Vehicles: Customers have praised the condition of the cars available, with one reviewer stating, "All the vehicles they sell are in great condition and they put a lot of care into the ones they choose."
- Tailored Recommendations: Shayna’s ability to understand individual needs was showcased when a couple walked in with a specific plan. They mentioned, "Shayna was absolutely amazing and put us in the direction of an even better car that would fulfill our needs even more."
Thus, every purchase at Wellington Motor Company seems to come with the assurance of not only great customer service but also reliable automobiles.
Seamless Process from Start to Finish
Purchasing a vehicle can often be a daunting experience, but Wellington Motor Company has transformed this into a smooth and enjoyable journey. The customer reviews highlight several key aspects of their process:
- Transparency: Customers have noted the honesty and transparency during the buying process. One reviewer remarked, "She was transparent about pricing, features, and even potential drawbacks."
- Efficient Paperwork: The efficiency with which the paperwork was handled received accolades, making what is often a tedious task more manageable.
- Courtesy Services: In times of distress, such as when experiencing issues with a vehicle, Wellington Motor Company has taken steps to ensure customer satisfaction. A customer mentioned being provided with a courtesy car while their vehicle was being repaired.
This level of support has proven to be invaluable to patrons, ensuring they feel supported even after leaving the dealership.
A Community of Satisfied Customers
The trust and satisfaction that Wellington Motor Company has built within the community is palpable.
- Repeat Business: Customers have expressed their intent to return for future purchases, with one stating, "When we need to replace our second car, we will be going straight to Shayna!! Thank you so much, team!!"
- Recommendations to Family and Friends: The recommendation from satisfied customers to their circle amplifies the dealership's positive impact. As one reviewer concluded, "I will definitely recommend Wellington Motor Company to all of my friends and family."
In an industry often characterized by pressure and uncertainty, Wellington Motor Company stands out for its exemplary service and commitment to integrity. Whether you are a first-time buyer or someone looking to upgrade, this dealership seems ready to make your experience exceptional.