Pros 
Cons Gazley: A Legacy of Mixed Reviews
Gazley, located at 38 Kent Terrace in Te Aro, Wellington, has carved a unique identity in the car dealership market with a commendable rating of 4.10. However, its narrative is not without challenges. Customers have shared a spectrum of experiences, illustrating both exceptional service and profound dissatisfaction.
- Praise for Sales Team: Many customers laud Brent and other sales representatives for their accommodating approach and knowledge. One customer noted, “Brent was absolutely incredible. Hospitable, friendly, funny, accommodating, professional, and knowledgeable. Easily the best car buying experience I have ever had in my life.”
- Exceptional Initial Service: Numerous reports reflect happy customers during the initial purchase stage, highlighting efficient communication and professional demeanor, particularly from sales staff like Jeff, who even went as far as showing a car on his day off.
A Journey Through Customer Service: Highs and Lows
While Gazley excels in the initial sales phase, several customers have lamented the drop in service quality post-purchase—a critical aspect for any dealership.
- Post-Sale Concerns: One customer expressed frustration about purchasing a vehicle they believed was new, only to discover it was a used import without clear communication from the sales team. The lack of post-sale support, particularly when issues arose with the vehicle, was a stark contrast to their earlier experience:
"The moment the transaction was complete, it felt like they washed their hands of any responsibility."
- Communication Breakdown: Complaints about poor follow-ups and unfulfilled promises abound. One unsatisfied customer stated, "A week later of no contact... I gave up," indicating a significant gap in customer care once the sale was finalized.
the Good, the Bad, and the Pricey
Gazley's Pricing Transparency
Pricing has also emerged as a point of contention among clients, with many feeling that Gazley’s service charges are excessive.
- Service Costs: Service charges reportedly reaching $350, and tire replacements priced at $305 per tire, have deterred some customers, who feel these are significantly higher than competitors.
- Additional Charges: Customers noted “strongly recommended” extras adding hundreds of dollars to their bills, creating a perception that Gazley might prioritize profit over customer honesty.
The Service Experience
Despite these pricing concerns, some customers have shared positive experiences regarding service execution and options. Reports indicate:
- Experienced Staff: Many have praised the team's expertise in car maintenance issues, although they remain mixed on their reception post-servicing.
- Transport Solutions: Gazley offers drop-off services to inner city locations after vehicle servicing, which many found convenient, enhancing their overall experience.
Gazley’s Community Connect: Diverse and Accessible
Accessibility and Inclusivity play a significant role in Gazley's community presence, drawing both praise and scrutiny.
- LGBTQ+ Friendly: Reports indicate that Gazley has made a strong effort to cultivate an inviting space for all community members, fostering a sense of belonging amongst diverse clientele.
- Physical Accessibility: Customers have noted upgrades to facilitate ease of access for those with mobility challenges, such as wheelchair-accessible entrances and parking.
In summary, whilst Gazley stands out for its commendable sales team and commitment to inclusivity, it faces challenges in maintaining service quality post-sale and transparency concerning pricing. Balancing these elements may enhance their reputation and customer satisfaction in the automotive market.