Pros 
Cons Mercury Motors: A Car Dealer Under Scrutiny
When it comes to car dealerships, Mercury Motors in Trentham, Upper Hutt, New Zealand, is a name that has sparked a range of opinions. With a disappointing average rating of 2.30, it's clear that customer experiences vary drastically. While some praise the dealer for their friendly service, others lament their interactions, leaving potential buyers with serious doubts.
The Bright Side: Customer Praises
Despite the overall low rating, a few customers have found reasons to appreciate Mercury Motors. Those who have had positive experiences often highlight:
- Friendly Staff: Many reviews mention the approachable nature of the sales team.
- Convenient Location: Situated at 5 Dante Road, Trentham, the dealership is easily accessible, featuring both a wheelchair-accessible car park and entrance.
- Positive Transactions: Some buyers claim to have had smooth transactions and commend John, a salesperson, for his charisma and commitment to customer satisfaction.
As one happy customer noted, "John what a legend great!" This sentiment shows that personal connections can sometimes outweigh a less-than-stellar reputation.
The Dark Side: Complaints and Concerns
Unfortunately, not all feedback is as positive. Numerous customers express frustration with their experiences at Mercury Motors. Key concerns include:
- Trust Issues: Some customers have referred to the dealings as "dodgy," implying a lack of transparency and honesty.
- Limited Payment Options: While they do accept debit cards, the lack of diverse payment methods can be a drawback for many potential buyers.
- Limited Operating Hours: With only a few hours open weekly, potential customers find it difficult to visit:
- Monday: 10 am – 5 pm
- Tuesday: 10 am – 5 pm
- Wednesday: 10 am – 5 pm
- Thursday: 10 am – 5 pm
- Friday: 10 am – 4 pm
- Saturday & Sunday: Closed
These restricted hours may deter busy individuals looking to shop for their next vehicle.
Evaluating the Offerings of Mercury Motors
To provide potential buyers with a clearer picture, let’s break down some of the essential aspects of Mercury Motors:
| Feature | Details |
|---|---|
| Location | 5 Dante Road, Trentham, Upper Hutt 5018 |
| Rating | 2.30 |
| Phone Number | +64 21 426 199 |
| Access | Wheelchair-accessible facilities |
| Payment Methods | Debit cards only |
This table provides a quick reference for those considering a visit or purchase from Mercury Motors. However, it also highlights the glaring lack of variety in both payment options and overall customer satisfaction.
The Verdict: Is Mercury Motors Right for You?
For potential buyers weighing their options, the experiences shared by previous customers at Mercury Motors serve as a valuable resource. The polarizing views underline the importance of conducting thorough research before making a decision.
- Consider the positives: Friendly service and accessibility may enhance the buying experience for some.
- Be aware of the negatives: Widespread concerns about trustworthiness and limited operational hours warrant caution.
Although Mercury Motors appears to offer a selection of vehicles, the mixed reviews suggest that prospective car buyers should approach with both excitement and wariness, ensuring that they align their expectations with the reality of the dealership's track record.