Ingham Tauranga - Chery and Peugeot: Insights on Service Quality

Ingham Tauranga - Chery and Peugeot: Customer Experiences

Ingham Tauranga - Chery and Peugeot has garnered a solid rating of 4.60, reflecting a mixture of customer experiences in their service department. Customers frequently highlight the friendliness and professionalism of the staff, which adds a personal touch to the car buying and servicing experience. However, it's essential to consider a few mixed reviews that bring a balanced perspective to the dealership's overall reputation.

Praises from Satisfied Customers

It's not uncommon to hear positive feedback about Ingham Tauranga, especially regarding service and customer care:

• Helpful Staff: Many customers emphasize the helpfulness of the service team. One satisfied customer noted, "Treated with respect and very easy to converse with. Helpful in all aspects and understanding of the situation shown."
• Expertise in Specific Brands: Reviewers also appreciate the depth of knowledge among the staff, particularly regarding brands like Citroën and Peugeot. A regular customer stated, "I have traveled over 80,000 km in my Citroën and look towards the helpful advice from Steve, who I believe to be very knowledgeable regarding Citroëns and Peugeots."

With such praise, it's clear that many customers have experienced a high level of satisfaction with the service and guidance provided.

Mixed Responses on Service Quality

While the dealership has received commendations, there are several instances where the service did not meet customer expectations. Here’s a roundup of some concerning feedback:

• Communication Gaps: Several customers voiced frustrations about the lack of response to inquiries and appointments. One customer reported, "It has been over a month now. Still no one replied or responded from email."
• Inadequate Repairs: Issues have been raised regarding the quality of service provided. A customer shared their disappointment after reporting a suspected refrigerant leak but receiving only a refill without any checks, saying, "After picking up the car, I found that the air conditioning still wasn't working properly… the refrigerant that was added previously was completely wasted."

These mixed responses highlight the need for the dealership to improve communication and ensure thorough service procedures are followed.

Services and Accessibility Features

Ingham Tauranga - Chery and Peugeot takes pride in offering convenient services and features that enhance the customer experience, including:

• On-site Services: The dealership provides various on-site services to cater to customer needs efficiently.

• Accessibility: Both the car park and entrance are wheelchair-accessible, ensuring that all customers can navigate the premises comfortably.

• Payment Options: They accept a variety of payment methods, including:

  • Credit cards
  • Debit cards
  • NFC mobile payments

• Parking Availability: On-site parking makes it easy for customers to visit without the stress of looking for a spot nearby.

Final Thoughts: A Diverse Range of Experiences

As reflected in the feedback, Ingham Tauranga - Chery and Peugeot offers a mixed bag of services and customer satisfaction. While many customers have found the environment welcoming and the staff knowledgeable, there have been critical points raised regarding service execution and follow-ups. Here’s a snapshot of the sentiments expressed by customers:

• Positive Sentiments:

  • "Absolutely awesome service! Called in from out of town on a Friday afternoon and got my issue fixed within minutes – fantastic service!"

• Negative Remarks:

  • "Only Two Stars given on this review. One for friendly staff, the other for good service. Sadly, I’m non-plussed by the quality of the tyres replaced on my mid-range car."

In summary, while Ingham Tauranga has strengths in customer service and staff expertise, addressing recurring complaints should be a priority to ensure a stellar experience for all.