Greenstone Imports NZ LTD: Customer Experiences with Tauranga's Used Car Dealer

Greenstone Imports NZ LTD: An Overview

Greenstone Imports NZ LTD, located at 999 Cameron Road, Gate Pa, Tauranga, is a used car dealer that has garnered a rather mixed reputation in the community. With a rating of just 2.30 out of 5 stars, it is clear that many customers have experienced dissatisfaction with their services. This dealership claims to offer accessibility options like a wheelchair-accessible car park and accepts both credit and debit card payments to make purchasing easier.

Opening Hours

The dealership is open during the following hours:

• Monday to Friday: 9 AM–4 PM
• Saturday: 10:30 AM–4 PM
• Sunday: 9 AM–4 PM

Despite its efforts to accommodate customers, the feedback suggests that the customer experience leaves much to be desired.

Experiences of Dissatisfaction: A Customer's Tale

Many customers have taken to forums and review sites to share their grievances about Greenstone Imports. One customer, known as Kevin, expressed his disappointment as he encountered issues with a vehicle he purchased.

"The owner is a real scammer. I managed to buy a car, but after a few weeks had engine problems. The owner denied ever mentioning a warranty!"

This sentiment echoes a broader concern:

• Lack of accountability for vehicle issues
• Unclear warranty policies
• Customers feeling deceived after purchase

Customers often lament about purchasing cars that, shortly after acquisition, exhibit significant and costly issues. Instances of cars sold that are not roadworthy due to undisclosed problems have left many frustrated.

Positive Reviews: A Glimmer of Hope

Interestingly, not all feedback is negative. Some customers like Josh have shared their positive experiences with Greenstone Imports:

"I've bought 3 vehicles from Greenstone Imports and still have the one from three years ago. They may not always have the exact vehicle, but they do try!"

While praise is scarce, it does signal that there are customers who have had satisfactory dealings, particularly those who have successfully acquired reliable vehicles over time.

Highlights of Good Experiences

• Several customers have managed to find decent vehicles at fair prices.
• Some buyers report being treated well by the staff, with efforts made to assist them.
• For a few, the overall purchasing process was straightforward, despite the aforementioned issues.

Lessons Learned: The Balance of Pros and Cons

Navigating the used car market can be daunting, especially with a dealership like Greenstone Imports NZ LTD. Here are some takeaways highlighted by customers:

Word of Caution:

• Be Cautious with Promises: Many reviews caution future buyers to be wary of verbal assurances and warranties.
• Check the Vehicle Thoroughly: Not just for aesthetics but for mechanical integrity.

Recommendations:

• Do Your Research: Investigate other dealers in Tauranga for comparisons.
• Seek Alternatives: If possible, consider alternatives with better reviews and service histories before settling with Greenstone Imports.

The Community Speaks:

• "Do not go near them!! They do not belong to the Motor Trade Association."
• "They would sell anything to you; they are only after profits."

Although Greenstone Imports NZ LTD has both supporters and detractors, it’s essential for potential buyers to weigh the pros and cons carefully and make informed decisions before purchasing a vehicle.