Driven Auto Sales: A Mixed Bag of Customer Experiences in Tauranga

Driven Auto Sales: A Reputation in Limbo

Driven Auto Sales, located at 751 SH29 in Tauriko, Tauranga, has averaged a rating of 3.60 stars. The mixed reviews show a dealership that seems to stir different reactions among its customers. Some individuals appreciate the dedication and friendly service provided by salespeople like Carin and Myles, while others recount unsettling experiences that have left them frustrated and wary.

Customer Experiences: The Good, The Bad, and The Ugly

Positive Highlights:

• Many customers have reported a smooth transaction process, particularly expressing gratitude towards Carin for her friendly demeanor and assistance. One reviewer noted, “Thank you Carin & Myles for making this experience so easy for me.”
• A loyal customer recalls their mother’s positive experience from a year prior, stating Myles was exceedingly accommodating and went above and beyond to ensure satisfaction.

Negative Incidents:

• Unfortunately, not all encounters echo this positivity. Customers have voiced their concerns over the questionable behavior of some staff members. One instance described a salesperson attempting to open a customer's car door while the vehicle was moving, leading to feelings of discomfort and distrust.
• Several reviews highlight poor customer service, with comments like, “The customer service is disgusting at this car yard definitely not recommend.”

A Closer Look at Customer Complaints

Common Issues:

• Lack of Communication: Customers reported a general absence of communication about vehicle test drives and ongoing sales, contributing to feelings of neglect.
• Misleading Advertising: There are multiple claims regarding vehicles sold with omitted features or defects, such as stereo systems and door handles breaking shortly after purchase.

Specific Complaints Include:

• A customer who bought a vehicle only to discover that advertised features, such as steering wheel controls, did not work. After seeking repairs, no follow-up support was offered from the dealership.
• A mention of discontent over the dealership’s handling of contracts and modifications requested by potential buyers, branded as a “dodgy” operation by one rater.

The Customer Service Factor: A Double-Edged Sword

Driven Auto Sales seems to struggle with consistent customer service, with several reviews highlighting two contrasting experiences:

• Positive Recognition: Praise for staff who are friendly and professional, like Carin, who left customers feeling valued and appreciated. Positive comments often revolve around the warmth and efficiency that made the car buying experience more enjoyable.

• Negative Backlash: On the flip side, some customers have expressed extreme dissatisfaction with specific salespersons who seemed uninterested or dismissive, leading to embarrassment and frustration during their visits. Comments about one salesperson include, "You just lost some good sales from me today," documenting the profound impact of unprofessional service.

The Final Verdict: Shopping with Caution

In summary, potential buyers at Driven Auto Sales should approach with a discerning eye and ensure they conduct thorough research.

Key Takeaways:

• Accessibility: The dealership is wheelchair-accessible with appropriate facilities.
• Payment Options: They accept credit and debit card payments, which can facilitate transactions for many customers.
• Know Before You Go: It’s advisable to have an independent vehicle check done before completing any purchase due to the mixed feedback on vehicle conditions and customer service.

As with all used car dealers, transparency and thorough vetting are essential to ensure a satisfactory car buying experience at Driven Auto Sales.