Motive Trading: A Mixed Bag of Customer Experiences in Silverdale

A Long Wait for Service: Customer Complaints at Motive Trading

Motive Trading, a used car dealer situated in Silverdale, New Zealand, has garnered mixed reviews from its customers, with many expressing deep dissatisfaction. Stories of frustration often echo through various platforms, with multiple clients reporting painful experiences, particularly in vehicle sales and aftersales service.

• The Frustration of Delays:

  • One customer recounted their experience of leaving a vehicle with Motive Trading for over 16 months, only to find themselves completely ignored. Despite numerous attempts—phone calls, emails, and messages—to contact the dealer, the responses were limited or non-existent.
  • Another customer shared a similar ordeal regarding a deposit made on a vehicle, claiming that after an agreement was reached, they were instead met with unfulfilled promises and ongoing silence from the owner, Brad.

• Promises Broken:

  • Several complaints highlight the theme of broken commitments. A buyer who purchased a Ute found themselves with problems soon after, only to be met with temporary fixes and a lack of follow-up from the dealer. This situation escalated, resulting in significant fines and a complete breakdown of communication.

These stories seem to paint a picture of neglect and unprofessionalism at Motive Trading, raising red flags for potential customers about their commitment to service after the sale.

A Glimpse of Positivity: Positive Customer Experiences

Amidst the negative feedback, some customers have reported positive interactions with Motive Trading. These highlights offer a more balanced view of the dealer’s reputation.

• Good Selection of Vehicles:

  • Many customers pointed to a "great range of cars" and recognized the competitive pricing offered. The variety in inventory was appreciated by those seeking different types of vehicles.

• Helpful Sales Team:

  • Testimonials from satisfied buyers describe a friendly and helpful sales team. One happy customer expressed gratitude for the assistance received from Brad and Danneil, stating they were "super helpful" throughout the purchasing process.

• Smooth Selling Experience:

  • Motive Trading also received praise from sellers who noted the ease of working with the dealership to sell their vehicles. A satisfied seller mentioned that they were kept informed about interest in their car, resulting in a stress-free selling experience.

Even though the positive experiences seem to be overshadowed by the negative ones, they do provide insight into the potential for good service within this dealer.

Buyer Beware: A Warning for Future Customers

As consumers consider venturing into a purchase from Motive Trading, caution appears paramount. Several reviews serve as warnings to potential buyers.

• Inconsistent Pricing Practices:

  • One customer shared their disappointment after agreeing on a price only to have the dealer attempt to increase it at the last minute. This lack of integrity is concerning for buyers who expect trustworthy dealings.

• Investigate Before You Invest:

  • Many recommend conducting thorough pre-purchase inspections and asking for full transparency on vehicle conditions. Failure to do so may lead to regrettable purchases and further financial implications down the line.

• Communication Gaps:

  • Customers emphasize the necessity of clarity in communication. Buyers are urged to document agreements and maintain clear communication to avoid mishaps, especially those concerning deposits and pre-purchase conditions.

The resounding sentiment advises potential customers to exercise caution and to ensure all bases are covered before committing to a purchase at Motive Trading.

The Local Touch: Insights into the Community Impact

Located conveniently in Silverdale, Motive Trading stands as a prominent player in the local used car market. However, the fluctuating reviews reveal that while they have a strong community presence, their reputation may be at stake.

• Community Reactions:

  • Local customers express concerns about the impact of such mixed reviews on community trust. As a local business, the way Motive Trading treats its clients may influence broader community support.

• Investment in Customer Relations:

  • The dealership might benefit from investigating customer service strategies to enhance their image. Investing in better communication practices and after-sales service could potentially turn the tide on their reputation.

• Engaging with Feedback:

  • Actively engaging with both positive and negative feedback can greatly benefit Motive Trading. Responding to complaints and showcasing improvements made based on consumer feedback may rebuild trust within the Silverdale community.

Motive Trading's standing in Silverdale is intricate and requires careful consideration from both current and future customers to navigate the pros and cons effectively.