Turners Cars Rotorua: A Mixed Bag of Service for Car Buyers

Turners Cars Rotorua Photos

Pros	Cons
Amazing, kind, and helpful staff who guide customers in finding the right car.	Poor post-purchase support, with difficulty in contacting staff after the sale.
Good deals and efforts made by staff to assist customers in purchasing vehicles.	Autosure insurance does not cover claims as promised, leading to dissatisfaction.
Easy and stress-free experience, even when busy and short-staffed.	Concerns about the quality of vehicles sold, with claims of inadequate servicing.
Quick and efficient process for selling cars, with prompt payment.	Thin customer service, with some staff being unhelpful or unprofessional.
Friendly and approachable customer service, with staff going above and beyond for customers.	Overpriced vehicles and low trade-in offers compared to other dealers.

Pros

Cons

Amazing, kind, and helpful staff who guide customers in finding the right car.

Poor post-purchase support, with difficulty in contacting staff after the sale.

Good deals and efforts made by staff to assist customers in purchasing vehicles.

Autosure insurance does not cover claims as promised, leading to dissatisfaction.

Easy and stress-free experience, even when busy and short-staffed.

Concerns about the quality of vehicles sold, with claims of inadequate servicing.

Quick and efficient process for selling cars, with prompt payment.

Thin customer service, with some staff being unhelpful or unprofessional.

Friendly and approachable customer service, with staff going above and beyond for customers.

Overpriced vehicles and low trade-in offers compared to other dealers.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8 am–5:30 pm	8 am–5:30 pm	8 am–5:30 pm	8 am–5:30 pm	8 am–5:30 pm	9 am–4 pm	9 am–4 pm

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8 am–5:30 pm

9 am–4 pm

Turners Cars Rotorua: A Glimpse of Quality and Trust

When it comes to purchasing a used car, Turners Cars Rotorua showcases an enviable mix of positive and negative experiences that leave potential buyers in a quandary. With an overall rating of 3.50, customer experiences are hit-and-miss, painting a picture of a dealership that strives for excellence yet occasionally falls short.

Positive Experiences Shine Bright

A significant number of customers have hailed the staff at Turners Cars Rotorua for their warmth and professionalism. Many have shared their thoughts on how helpful and accommodating the team was during their car-buying journey:

Trustworthy Guidance: Buyers felt a sense of trust and support from the team, particularly praising individuals like Ana, Brandon, and Desian for their genuine efforts.
Stress-Free Process: One customer noted, "They made it a very easy and stress-free experience!" Despite being busy and short-staffed, the team ensured everyone was looked after. They even stayed open late for a customer traveling from far away.
Quick Resale Success: A satisfied customer recounted their successful vehicle sale, highlighting the ease of the transaction and the speedy transfer of funds: “The money was in my bank account the next day!”

The Not-So-Good Side of Turners

Conversely, not all feedback has been glowing. Turners Cars Rotorua has also faced criticism from customers who experienced issues post-purchase:

After-Sales Support: Certain buyers expressed frustration when they found post-purchase faults in their vehicles. One customer lamented, "As soon as you buy it and drive away, if some fault suddenly pops up, they don't answer their phones.”
Insurance Issues: Another customer claimed that the autosure insurance they were persuaded to buy turned out to be useless for their claims, leading to further dissatisfaction.
Service Quality: Some reviews indicated concerns about the condition of the cars sold. A buyer stated: "We've had to fork out $$$$s to get the vehicle we bought up to scratch."

A Mixed Reception on Customer Service

The customer service experience at Turners appears to be a mixed bag. While many praise the helpfulness of staff like Desian, others have felt that the service could be inconsistent:

Positive Interactions: Desian, in particular, has been recognized for going above and beyond, making logistics smoother and ensuring customers felt valued.
Room for Improvement: On the flip side, some customers have noticed a lack of proactivity among the staff. Statements like, “I don’t recommend buying a car with these guys” highlight the need for better engagement with potential buyers.

Insights and Recommendations

In light of the feedback, prospective customers should weigh the pros and cons before making a decision:

Do Your Homework: Research the specific cars you are interested in and perhaps request a pre-purchase inspection to avoid post-purchase surprises.
Engage With Staff: If being looked after personally is essential to you, ask for recommendations about whom to interact with. Many have found Desian an excellent point of contact.
Consider Trading Options: If you plan to sell a car, different experiences have indicated mixed feelings over trade-in values, so assess all your options before committing.

In summary, while Turners Cars Rotorua has proven to be a reliable option for many, it's crucial for buyers to tread carefully, stay informed, and maintain open communication to pave the way for smoother transactions in their used-car buying journey.

Frequently Asked Questions About Turners Cars Rotorua: Your Trusted Used Car Dealer

What services does Turners Cars Rotorua offer to customers?

Turners Cars Rotorua provides a range of services to enhance the car buying experience. They offer in-store shopping, allowing customers to browse their selection of used vehicles. The dealership is also equipped with wheelchair-accessible facilities, ensuring that all customers can comfortably access their services. Additionally, they accept both credit and debit card payments, making transactions convenient for everyone.

What are the opening hours for Turners Cars Rotorua?

Turners Cars Rotorua operates during the following hours: Monday to Friday from 8 am to 5:30 pm, Saturday from 9 am to 4 pm, and Sunday from 9 am to 4 pm. This schedule allows customers ample opportunity to visit the dealership throughout the week, whether they are looking to purchase a vehicle or inquire about services. It's advisable to check for any holiday hours or special events that may affect these times.

How does Turners Cars Rotorua handle customer service and support?

Turners Cars Rotorua prides itself on providing exceptional customer service. Many customers have praised the staff for their kindness, helpfulness, and professionalism. The team is dedicated to guiding customers through the car buying process, ensuring they find the right vehicle and any additional services they may need. However, experiences may vary, and some customers have reported challenges with post-purchase support, so it's important to communicate any concerns directly.

What should I know about trading in my vehicle at Turners Cars Rotorua?

When trading in a vehicle at Turners Cars Rotorua, customers should be aware that the offered price may reflect the book value rather than a higher market value. Some customers have expressed dissatisfaction with the trade-in process, feeling that the offers were lower than expected. It's recommended to research your vehicle's value beforehand and to discuss any concerns with the staff to ensure a fair and transparent transaction.

What are the customer experiences like at Turners Cars Rotorua?

Customer experiences at Turners Cars Rotorua vary widely. Many have reported positive interactions, highlighting the friendly and helpful nature of the staff, particularly individuals like Desian and Ana. However, there are also negative reviews regarding post-sale support and vehicle quality. It's essential for potential buyers to weigh these experiences and consider visiting the dealership to form their own opinion.