Pros 
Cons Unfortunate Experiences: A Cautionary Tale
ShorlandAutoCo has garnered a mixed reputation, especially evident in some harrowing experiences shared by customers. Many have expressed their dissatisfaction with the services rendered, detailing instances where they felt scammed or poorly treated.
- Repeated Charges: One customer reported being charged twice without any repairs being made. Such frustrations can lead to a loss of trust in the dealership's reliability.
- Mechanical Oversight: A troubling review highlighted the inadequacies of their pre-purchase inspection services, claiming they failed to identify a dangerous suspension issue that led to a failed Warrant of Fitness (WOF) a year later.
- Customer Service Concerns: Another frustrated patron noted that their complaint was met with an arrogant response, leading to concerns not just about accountability, but also about the competency of their mechanics.
If you’re considering using their services, it might be prudent to proceed with caution.
Positive Reviews: Satisfied Customers Share Their Praise
While there are complaints about ShorlandAutoCo, numerous customers have extolled their positive experiences. Their record includes commendable service aspects which deserve acknowledgment:
- After-Sale Care: Several buyers of Peugeots reported exceptional after-sale support, with quick responses to any needs and access to courtesy vehicles.
- Mechanics Who Care: One review praised the mechanic David Hints specifically, highlighting his straightforward approach to repairs and his attentive service. Acknowledging such dedicated employees can make a significant difference in overall customer satisfaction.
- Rapid Repairs: Another customer shared a commendable experience where an urgent engine issue was resolved within 30 minutes, proving the team’s ability to handle emergencies, even in a busy environment.
These positive experiences suggest that not every customer has left ShorlandAutoCo with a bitter taste.
Exceptional Teamwork: Acknowledging the Workforce
ShorlandAutoCo is home to a diverse team of individuals who, in various reviews, have demonstrated remarkable commitment to their work. The following aspects highlight the strengths of the ShorlandAutoCo team:
- Supportive Staff: Many customers noted the helpfulness of the parts department, highlighting their ability to handle errors gracefully and provide solutions effectively.
- Going Above and Beyond: Reviewers like Andrew and Lisa emphasized how certain team members exceeded expectations, providing a sense of comfort and assurance after a rocky start with a second-hand vehicle.
- Community Focus: The willingness to assist even those from out of town showcases a level of professionalism that helps raise the overall reputation of the dealership.
Such team attributes are vital in an industry where customer relationships can significantly influence a dealer's standing.
Accessibility and Service Options: Meeting Diverse Needs
ShorlandAutoCo provides various facilities and services that cater to a broader audience, including those with specific needs:
Accessibility: The dealership is equipped with wheelchair-accessible parking, entrances, and toilets, ensuring all customers can access their services.
Service Offerings:
- In-store shopping and on-site services offer convenience for customers who prefer face-to-face transactions.
- Maintenance services, including oil changes and repairs, are available, although experiences may vary widely in terms of quality.
Payment Options: ShorlandAutoCo supports various payment methods, including credit and debit cards as well as NFC mobile payments, adding flexibility for customers.
With a focus on accessibility and comprehensive service offerings, ShorlandAutoCo aims to cater to a wide range of customer needs, even as feedback varies widely regarding execution.