LRC Motorgroup: Unpacking the Good and Bad of Rotorua's Dealer

LRC Motorgroup: A Balanced Overview of Experiences

LRC Motorgroup, located in the heart of Mangakakahi, Rotorua, has garnered a commendable rating of 4.20 stars. This used car dealer offers a range of vehicles and services aimed at providing a seamless car buying experience. However, customer experiences have been varied. Here’s a closer look at both the praises and complaints surrounding this dealer.

Exceptional Service Encounters

Customers have lauded LRC Motorgroup for its incredible customer service and dedication to ensuring satisfaction. Here are some positive remarks:

• Personalized Attention: Many have noted the helpfulness of the staff, particularly Ryan, who went above and beyond by staying open late for potential buyers.
• Knowledgeable Staff: Customers appreciated the expertise and solutions offered by the owner, Lily, who promptly addressed concerns about vehicles.
• Flexible Solutions: One customer highlighted the ability of the staff to quickly fix a partner's car, showcasing their commitment to getting customers back on the road efficiently.

"They knew their stuff and were super helpful! Cheers guys!" – A grateful customer reflecting on their experience.

A Few Bumps on the Road

While LRC Motorgroup has received praise for its service, several customers have expressed their dissatisfaction with specific vehicles sold. Notable complaints include:

• Quality Issues:

  • One customer reported purchasing a Ford Territory that turned out to be a lemon, with issues including:
    • Rust on the body
    • Engine light activation on the way home
    • Mismatched tire sizes
    • A cracked manifold within a week
    • Leaking door seals
    • A blown ball joint while driving
    • Heating issues

• Vehicle History Concerns:

  • Signs of previous crashes were noted, raising red flags about the scrutiny of the cars on offer.

This juxtaposition highlights the need for potential buyers to be vigilant and conduct thorough checks on any used vehicles purchased from LRC Motorgroup.

Customer Experiences: The Good, The Bad, and The In-Between

A variety of customer experiences paints a complex picture of LRC Motorgroup:

• Positive Experiences:

  • Multiple customers echoed the sentiment of finding their “perfect car” with great service and unbeatable prices.
  • One customer described their holiday shopping experience as stress-free due to the support received from the staff.

• Mixed Feedback:

  • While some customers found friendly staff offering solid advice, others were frustrated by being overlooked during their visit, indicating room for improvement in customer outreach.

Customer Feedback	Rating
Exceptional service	⭐⭐⭐⭐⭐
Vehicle reliability	⭐⭐
Good selection	⭐⭐⭐⭐

Accessibility and Facilities

LRC Motorgroup prioritizes accessibility, ensuring that all customers feel welcome:

• Wheelchair Accessibility:

  • The location is equipped with a wheelchair-accessible car park and entrance, making it convenient for all customers.

• Payment Flexibility:

  • They accept various payment methods, including credit and debit cards, providing customers with easy transaction options.

• Delivery Services:

  • Delivery options are available, further enhancing customer convenience.

In summary, LRC Motorgroup stands out in Rotorua’s used car market for its strong customer service ethos and commitment to cooperation, even as it faces challenges with certain vehicle standards. With a blend of positive customer interactions and some quality control concerns, potential buyers are encouraged to engage thoroughly with available vehicles and their histories while leveraging the knowledgeable staff’s assistance.