Pros 
Cons Unforgettable Experiences at Ebbett Rotorua
Ebbett Rotorua - Kia, MG, VW & BYD has made quite the impression on its customers, boasting an impressive rating of 4.50. Many clients have shared their delightful experiences, showcasing the exceptional level of service provided by the staff. It’s not just about selling cars; it’s about creating memorable moments.
Exceptional Service: Customers have praised Aimee R and Gavin W for their accommodating nature, professionalism, and sense of humour. One customer mentioned, "Aimee especially was the STAR," highlighting the personal touch they provide during each interaction.
Special Touches: The dealership goes above and beyond with thoughtful gestures like celebrating a customer’s first new car with champagne and a warm welcome. “You truly made my week ❤️,” shared one satisfied customer, proving that it’s the little things that count.
Quick Resolutions and Outstanding Support
The service department at Ebbett Rotorua has received accolades for its efficiency and customer care. Whether it’s a routine service or a tricky issue with a car, the team is known for resolving matters swiftly.
Quick Turnaround: A customer recently reported an issue with a second-hand VW Golf. The team not only fixed the faulty sensor promptly but also provided a loan car during the repair, exemplifying their commitment to customer satisfaction.
Excellent Service at the Desk: Paul at the service desk has been commended for his wonderful assistance. “Great Dealership… Quick resolved a matter for my wife’s car,” one customer extensively praised, emphasizing the quality of support available.
Opportunities for Improvement
While many customers enjoy positive experiences at Ebbett Rotorua, some have voiced their frustrations regarding service delays.
Customer Service Gaps: One unfortunate visitor shared their experience of being ignored for 10 minutes upon entry, leading them to leave disappointed. “Very sad customer service,” was their reflection on how first impressions are paramount.
Slow Parts Response: Some customers have reported challenges in getting timely responses for parts inquiries, leading them to seek services from other dealerships. “Nothing was a problem” was the experience shared about Ebbett Hamilton, drawing a stark contrast to their encounters with the Rotorua branch.
A Place for Busy Bees
Ebbett Rotorua has tailored services to cater to busy individuals, ensuring that every visit is efficient and enjoyable.
Convenience for Busy Customers: One customer highlighted that while waiting for their car service, they were able to set up their laptop in a quiet office space provided by the dealership. “The coffee was beauty,” they added, proving that even small perks enhance the customer's experience.
In-Store Options: With a variety of in-store shopping options and accessible facilities, including wheelchair-accessible entrances and parking, Ebbett Rotorua continues to ensure that car buying and servicing is convenient for all customers.
Ebbett Rotorua - Kia, MG, VW & BYD truly continues to offer a blend of exceptional service, thoughtful touches, and dedicated support, making it a noteworthy destination for car buyers and owners alike.