Pros 
Cons Barry Grouby Motors Ltd: A Trusted Name in Used Cars
Located conveniently at 4/8 Clayton Road, Mangakakahi, Rotorua, Barry Grouby Motors Ltd is hailed as a reliable used car dealer, boasting an impressive rating of 4.60. This dealership is a hotspot for customers seeking quality vehicles and a welcoming atmosphere.
Customer Experience: Warmth and Professionalism
Customers consistently highlight the warmth and professionalism exhibited by Barry and his team. Many reviews note:
- Timely Communication: Barry ensures that inquiries are met swiftly and effectively.
- Knowledgeable Staff: Barry's extensive knowledge about used cars gives customers confidence in their purchases.
- Friendly Environment: Reviewers comment on the inviting atmosphere, making the car-buying experience less daunting.
One satisfied customer shared, “Barry goes that extra kilometer to help his customers. Even if you just need advice, you receive a smiley welcome.”
Accessibility and Services Offered
Barry Grouby Motors Ltd caters to various customer needs, with facilities designed to ensure a seamless experience. The dealership offers:
- Wheelchair-accessible car park and entrance: Making it easy for all customers to access the showroom.
- Used Goods: A dedicated focus on quality used vehicles.
- Payment Options: Accepting both credit and debit cards to ensure convenient transactions.
It’s essential to note: An appointment is required before visiting, ensuring personalized service tailored to each customer’s needs.
Testimonials and Praise: Satisfied Customers Speak Out
The positive feedback from customers speaks volumes about the service at Barry Grouby Motors Ltd. Here are some notable testimonials:
- “I left feeling good about everything. Would gladly recommend this business.”
- “Great service provided by Barry and Brett, both very pleasant guys. Met all my expectations.”
- “You could not find a more fair car dealer if you tried. We have got 2 cars so far and about to go for a third.”
These reviews highlight the reputation Barry has built within the Rotorua community, thanks to his dedication to customer satisfaction.
Areas for Improvement: Constructive Feedback
While the bulk of feedback is overwhelmingly positive, not all interactions are noted with the same enthusiasm. Some customers expressed dissatisfaction, suggesting room for improvement in communication skills.
- Feedback Examples:
- A dissatisfied customer stated, “Owner of this yard has no idea how to speak and greet customers.”
This underscores the importance of fostering both product knowledge and interpersonal skills within the team, aiming for an overall enriching experience for every customer.
In summary, Barry Grouby Motors Ltd stands out as a reputable used car dealer in Rotorua, blending quality service with a friendly approach. With an emphasis on customer experience and a focus on accessibility, this dealership makes car buying a joyful journey. Whether you're in the market for your first vehicle or adding to your collection, Barry’s dealership promises a worthwhile experience.