Pros 
Cons The Morrison Motor Group Experience: A Mixed Bag of Praise and Complaints
The Morrison Motor Group - Rangiora, popularly known as Morrison Cars, boasts an impressive rating of 4.60, a testament to its consistent service and range of vehicles. Located at 636 Lineside Road, Rangiora 7400, New Zealand, this car dealership has earned a strong reputation among local buyers.
Numerous customers have expressed their appreciation for the team at Morrison Cars, particularly for staff members like Taash, Geffin, Jamie, Jules, Jaden, and Blake. Many reviews highlight their dedicated approach, focusing on creating a stress-free buying environment. A satisfied customer noted, "They are very accommodating and always make things easier for us." This commitment to quality was echoed across multiple reviews, reinforcing the belief that the dealership's vehicles are reliable, as many patrons return for their second, third, or even fourth car purchase.
However, not every experience at Morrison Cars has been flawless. A contrasting view emerged from another customer who shared their disappointment after the sale, claiming that once the money was in the bank, the warmth of customer service disappeared. This highlights a critical aspect of buyer caution: "Do not trust this dealership," the reviewer warned, pointing to challenges in post-sale support. Although many people have walked away satisfied, it’s crucial to be aware of potential pitfalls.
A Diverse Range of Choices
At Morrison Motor Group - Rangiora, the selection of vehicles is one of its brightest features. Here, enthusiasts can find a myriad of options:
- Hybrid Daily Drives: Eco-conscious buyers looking to save on fuel without sacrificing functionality.
- SUVs: Perfect for families or those needing extra space for travel.
- Commodore and 4WDs: Ideal for those on the hunt for robust performance on varied terrains.
The dealership has received glowing feedback for its impressive presentation and the condition of its cars. "Great presentation, mint range of cars," one motorist remarked, emphasizing how crucial first impressions can be in the car-buying journey. The off-street parking also makes the experience convenient and uncluttered, all contributing to Morrison Cars standing out in a competitive market.
Service Beyond the Sale
The customer service experience at Morrison Cars is indelibly tied to the reviews it receives. Supportive team members have made numerous clients feel welcomed and valued throughout their shopping journey. Reviews highlight:
- Communication: Several customers reported prompt replies during the inquiry stage, allowing them to feel at ease before making a final decision.
- Problem-Solving: Staff like Geffin have been acknowledged for handling minor issues professionally and genuinely, making the purchasing process smoother for buyers.
Yet, some clients disclosed unsettling experiences where post-sale communications fell flat. The contrast reveals the importance of expecting consistent support, even after the deal is sealed. For example, issues regarding a stereo system went unresolved for a customer who felt abandoned after their purchase.
Recommendations and Final Thoughts
When looking back at experiences with Morrison Motor Group - Rangiora, the mix of praise and complaints serves as a useful guide for prospective buyers. Here’s a quick summary of what potential customers should consider:
Pros:
- Quality selection of cars, from hybrids to 4WDs.
- Friendly and accommodating staff dedicated to customer care.
- Numerous positive experiences regarding the purchasing process.
Cons:
- Several reports of poor post-sale support; be cautious.
- Mixed reviews suggest inconsistency in customer care after the transaction.
Ultimately, while Morrison Cars has established itself as a reputable dealer with an extensive range of quality vehicles, potential buyers should approach with a balanced perspective. An informed decision-making mindset, as well as communication during and after the purchase, will be key to navigating your experience at the Morrison Motor Group - Rangiora.