Pros 
Cons Rams Auto: A Disappointing Experience for Many
Rams Auto has found itself in a perplexing position within the competitive car dealership landscape of Porirua, not necessarily for good reasons. With a meager rating of 2.00, reviews suggest that customers have encountered a range of issues that leave a lot to be desired.
Customer Complaints: A Growing List of Grievances
Many customers have voiced their frustration with Rams Auto, citing various complaints that shed light on their experiences. Here are some of the most common grievances reported:
Poor Customer Service: Several reviews indicate a lack of attentiveness and responsiveness from the dealership's personnel. Shoppers have reported feeling neglected, particularly in the follow-up process after initial inquiries.
Vehicle Quality Issues: Numerous complaints revolve around the quality of the used cars sold at Rams Auto. Customers have described receiving vehicles that required immediate repairs soon after purchase, leading to disappointment and financial strain.
Limited Payment Options: Rams Auto only accepts debit cards, which some customers found restricting, especially in today's card-centric world where credit cards are a preferred payment method for many.
The aggregate sentiment hints that Rams Auto struggles to meet customer expectations, which is concerning for potential buyers considering their next vehicle purchase.
Customer Praises: A Silver Lining?
Despite the overwhelming criticism, there are moments of respite where Rams Auto has received praise. While fewer in number, these positive reviews reflect some aspects of the dealership that have resonated with customers.
Accessibility Features: The dealership has been commended for its wheelchair-accessible entrance and car park, showcasing a commitment to making the car-buying process inclusive for all customers.
Location Convenience: Situated on Button Lane in Waitangirua, many customers appreciate the central location of Rams Auto. It's often posited as a benefit for local residents who value easy access to car dealerships in Porirua.
While these praises offer a glimpse of hope, they might not be enough to outweigh the overall negative perception of the dealership.
Navigating the Ramification of Poor Ratings
A rating of 2.00 speaks volumes in the car dealership business, where reputation plays a pivotal role. Prospective buyers seeking more information about Rams Auto often find themselves reflecting on the experiences of others, dissecting both the positives and negatives.
What should buyers consider?
Do Your Research: With mixed reviews, it’s prudent for buyers to conduct thorough research before making a decision. Online platforms hosting reviews can provide a broader perspective.
Inspection Prior to Purchase: If visiting Rams Auto, potential customers should ensure they inspect vehicles meticulously and consider requesting third-party inspections.
Operating Hours and Accessibility
Rams Auto operates under limited hours, making it essential for interested buyers to plan their visits carefully. Here's a detailed look at their current hours of operation:
| Day | Opening Hours |
|---|---|
| Monday | 8 AM – 5 PM |
| Tuesday | 8 AM – 5 PM |
| Wednesday | 8 AM – 5 PM |
| Thursday | 8 AM – 5 PM |
| Friday | 8 AM – 5 PM |
| Saturday | Closed |
| Sunday | Closed |
Utilizing these hours effectively may make the car-buying journey smoother; however, frustrated customers often express a desire for extended hours.
In summary, while Rams Auto offers some commendable features such as accessibility, it faces significant hurdles due to complaints about service and vehicle quality. Prospective buyers need to tread carefully when considering Rams Auto for their next car purchase.