Pros 
Cons Johnston Ebbett Porirua: A Journey of Mixed Emotions
When it comes to car dealerships, Johnston Ebbett Porirua (Wellington) certainly creates a spectrum of experiences, swinging from triumph to frustration. With an overall rating of 4.30, it’s evident that many customers find joy in their car purchasing experience, particularly with the friendliness and professionalism displayed by their staff. However, behind that shiny facade, some troubling tales lurk — especially regarding after-sales support.
The Thrill of Purchasing a New Car
For many customers, purchasing a car from Johnston Ebbett Porirua is an exhilarating experience. Positive reviews abound, with frequent mentions of exceptional service and outstanding support. Here are some highlights from customer feedback:
Friendly and Knowledgeable Staff: Salesman Murray has been especially praised for his approach. Customers reported:
- Clear Communication throughout the buying process.
- Detailed demonstrations of the vehicle features prior to test drives.
- An attentive attitude towards fulfilling customer requests.
Prompt Turnaround: Buyers appreciated the quick follow-up leading to their purchases, with many expressing that their experience was far more satisfying compared to previous dealerships.
“I had a brilliant experience buying at Johnston Ebbett - Porirua. Murray was exceptional in making sure I knew the whole process!”
This kind of enthusiasm for the sales process creates a welcoming environment for those seeking a new vehicle.
The Dark Side: Struggles with After-Sales Service
Despite the positive purchasing experiences, some customers have expressed discontent with the service departments following their vehicle acquisition. Notable issues included:
Poor Communication: Many reviewers reported feeling neglected once they completed their purchase, citing a lack of timely communication regarding service appointments.
Rude Customer Support: Specific incidents pointed to unhelpful staff. For instance:
- A customer described a rude encounter with a team member named Scott, who dismissed their concerns and didn’t offer solutions like a loan car.
- Another customer was left waiting over a month for a service appointment for their new car.
“If you’re considering using Johnston Ebbett’s service department... I strongly recommend you look elsewhere. Their after-sales service is terrible.”
This sentiment highlights a disconnect for buyers post-sale, leaving them questioning whether their satisfaction during the buying experience translates to ongoing care.
Praise for Attention to Detail
In the face of these concerns, some patrons have shared positive tales that emphasize the dealership's commitment to customer satisfaction, especially in their treatment of first-time electric vehicle buyers. Here’s what they noted:
- Comprehensive Vehicle Walk-Throughs: Many new electric vehicle owners were grateful for the time spent with them to explain the intricacies of their new cars.
- Proactive Problem-Solving: Customers noted that minor issues, once brought up, were resolved effectively by staff who seem to care about customer satisfaction.
"The team here is highly customer focused. From picking me up at the airport to resolving minor issues, these guys are the real deal."
Reviews such as these reveal a rewarding experience in the initial stages of car ownership. Positive customer interaction is a definite bright spot for Johnston Ebbett Porirua.
Navigating the Sea of Reviews
Choosing to engage with Johnston Ebbett Porirua (Wellington) means diving into a mixed bag of reviews, where joy and frustration coexist. Here’s a snapshot:
| Experience | Count | Notes |
|---|---|---|
| Positive Purchasing | 80% | Friendly staff, informative service |
| After-Sales Frustration | 20% | Poor communication, rude customer service |
| Overall Satisfaction | 4.30/5 | Indicates strong purchasing experiences but concerns linger |
Despite the divide between sales satisfaction and after-sales service complaints, many remain optimistic about their choice of Johnston Ebbett Porirua. Those who navigate their experiences well often find themselves thrilled with the vehicles they drive home.