Pros 
Cons Navigating the Sales Experience at Yes Cars Palmerston North
Yes Cars Palmerston North, located in Cloverlea, is a car dealer that has earned a solid reputation, holding a commendable rating of 4.00. Many customers have shared their experiences, highlighting both the positives and the pitfalls.
The Highs: Stellar Service and Satisfied Customers
Numerous reviews showcase the expertise and friendliness of the team, particularly a staff member named Jess.
- One ecstatic customer describes, “I recently bought a fantastic little car from Jess and couldn’t be happier! The whole experience was smooth and enjoyable.”
- Jess’s follow-up service has been praised multiple times, making clients feel valued:
“Jess has been amazing at staying in touch, always happy to take calls and assist with any maintenance or repairs.”
Many buyers have traveled from afar, expressing that the trip was well worth the exceptional service:
- “Stephan provided great communication and service throughout. 100% worth the trip from Wellington City.”
Jess and Kurt, another team member, have turned hesitant buyers into loyal customers:
- “I have bought two cars with the help of Jess... She even dropped my car off to me when I couldn’t pick it up!”
The Lows: Customer Complaints and Red Flags
Unfortunately, not all stories from Yes Cars Palmerston North are positive. A few clients have voiced serious concerns regarding communication and transparency from the staff.
- One frustrated buyer mentioned their very poor experience:
“Absolutely impossible to get in contact with. After finally getting a hold of someone, I was greeted by Stefan, who was extremely condescending and said he had seen my correspondence but had chosen to ignore it.”
Another disillusioned customer shared a worrying tale regarding the specifications of a car’s tires, having been misled about their condition during the purchase:
- “We assumed the vehicle had new or at least second-hand NZ tyres, only to discover on the WOF check that it still had the original import tyres.”
Such instances have led to feelings of distrust, with clients urging potential buyers to be cautious:
- “Will never recommend this dealer to anyone. Based on other feedback, I would recommend everyone be very cautious.”
Behind the Wheel: A Mixed Bag of After-Sales Support
Yes Cars Palmerston North has had its fair share of after-sales support reviews, swaying customers in both directions. While some have found their post-purchase experiences satisfactory, others have walked away feeling unsupported.
Positive Aftercare Experiences:
- “Had a small issue with the car and they resolved it really well. Great service, would recommend.”
- Some customers have noted prompt responses to minor issues, ensuring peace of mind:
“Jess quickly booked the car in at a time that suited us and duly made the required repairs.”
Negative Aftercare Experiences:
- The absence of an apology or acknowledgment of mistakes has left clients disillusioned.
- One review highlighted the lack of accountability, stating, “Jess pretty much said 'your problem, you deal with it.'”
The Verdict: Consider Your Options
When contemplating a visit to Yes Cars Palmerston North, potential buyers should weigh not only the glowing reviews but also the more troubling responses.
- Things to Note:
- Accessibility: The facility offers wheelchair-accessible features, ensuring inclusivity for all customers.
- Payments: Credit and debit card payments are accepted, along with NFC mobile payments for added convenience.
Whether you’re a first-time buyer or someone looking to switch up your vehicle, it’s essential to enter the dealership armed with clear questions and expectations. The reviews present a tapestry of experiences, suggesting that while many find joy in their purchases, others encounter significant frustration.