Pros 
Cons McVerry Crawford Motor Group: A Dealer with Heart
McVerry Crawford Motor Group has become a reputable name in the Palmerston North car market, boasting a stellar rating of 4.90. Located at 2 Princess Street in the heart of Palmerston North Central, this car dealer is dedicated to ensuring a personalized and friendly buying experience. Customers frequently praise the welcoming atmosphere and expert guidance from the sales team, particularly highlighting individuals like Jeremy and Andy, who play a significant role in transforming car purchasing from a daunting task to an enjoyable adventure.
- Customer-Centric Approach: The team’s commitment to customer satisfaction is evident from the numerous testimonials.
- Diverse Offerings: From family SUVs like the Mitsubishi Outlander and Hyundai Tucson to sedans, they cater to a wide range of needs.
- Accessibility and Convenience: With wheelchair-accessible services and options for delivery, they strive to accommodate every customer’s needs.
"I'm being treated not just as a customer, but as part of the family" – a sentiment echoed by many satisfied buyers.
Customer Praises: Raving Reviews that Warm the Heart
The reviews for McVerry Crawford Motor Group make it clear why many choose to return. Customers frequently express delight over the service they receive, as illustrated by the following experiences:
- Exceptional Service from Jeremy: One customer noted, "Jeremy welcomed us warmly and took the time to run through the different models," allowing for a tailored car shopping experience.
- Personal Touch: Andy's special delivery of a Tucson with a bow left another customer feeling appreciated: "Such a wonderful car and a great team bringing it to me."
- Hassle-Free Experience: Many customers noted the efficient, transparent process during purchase, with minimized paperwork discomfort: “Great service, well explained and easy to understand.”
The dealership has successfully created a culture where buying a car becomes a memorable event, often marked with personalised touches that go beyond just the sale.
Electric Woes: When Perfection Falters
While numerous reviews sing the praise of McVerry Crawford Motor Group, not all stories are cheerful. A few voices highlight significant concerns, specifically around the reliability of certain vehicles:
- Ongoing Electrical Issues: One frustrated customer experienced repeated electrical failures in a demo vehicle with less than 12,000 km on the clock.
- Complaints on After-Sales Service: This customer reported, "We keep getting the run-around with no real solutions," which raises a red flag about long-term customer care.
- Woes of Repair: With multiple trips for repairs over several months, the experience soured what initially seemed to be a positive purchasing decision.
This contrasting feedback serves as a reminder that, while many enjoy a seamless experience, others have encountered significant challenges post-purchase.
A Balanced Outlook: Navigating Your Decision
In the realm of car dealerships, McVerry Crawford Motor Group illustrates both sides of the spectrum – astonishing service and noteworthy shortcomings.
What to Expect: Those considering a visit to McVerry Crawford should anticipate:
- Friendly and knowledgeable staff eager to assist.
- A diverse range of vehicles to explore suited to varying budgets and needs.
- A commitment to customer satisfaction, as evidenced by positive testimonials.
Cautions to Consider: However, prospective buyers should also be aware of:
- Potential pitfalls if encountering issues with the vehicle.
- The importance of ensuring thorough checks and warranties.
With an adept team and a wide range of offerings, McVerry Crawford Motor Group remains a notable player in the car dealership landscape, though it's essential for future customers to proceed with a well-informed mindset.