Pros 
Cons Cartown: A Warm Welcome Awaits
When you step into Cartown, a car dealership nestled in the heart of Palmerston North, you're not just a customer—you're part of the Cartown family. With a rating of 4.70, it’s no wonder that many have left with a smile on their face after their car buying experience.
Visitors often highlight the friendliness and professionalism of the staff, particularly mentioning Aaron and Piper as outstanding representatives of the team. One satisfied customer expressed:
"The entire team are so friendly, but Aaron's knowledge of the vehicles and being able to tell me features and benefits was awesome."
From the moment you arrive, the focus is on making you feel valued. Customers appreciate how the staff at Cartown take the time to introduce themselves, even engaging with family members, which enhances the overall experience.
Seamless Purchasing Process
Cartown prides itself on offering a smooth and stress-free purchasing process. Many patrons have noted how easy it is to navigate through the various stages of buying a car. With service options including in-store shopping and delivery, customers can choose the way that suits them best.
Highlights of the purchasing experience include:
- No Pressure Sales: Customers frequently mention that they never felt pressured during their conversations.
- Informed Decisions: The sales team actively listens to what you want and offers tailored recommendations, ensuring you get a vehicle that suits your needs.
- Excellent Communication: From initial contact through to follow-ups, many reviews mention being kept informed throughout the entire journey.
As one buyer said:
"I was kept in contact the whole time, and even though it was a bit of a distance for me to travel, it was totally worth it."
Quality Service and Maintenance
Once you've made your purchase, the journey doesn’t end there. Cartown's commitment to customer service extends into vehicle maintenance and repairs. With offerings such as oil changes and repair services, customers can rely on Cartown long after they drive their new car off the lot.
Recent testimonials show satisfaction with the service department:
- Outstanding Vehicle Modifications: One customer expressed their satisfaction regarding aftermarket modifications, stating:
"Cartown fitted a new bull bar and front lift kit to my new Pajero Sport…Outstanding service, communication, and quality end result."
- After Care: Customers feel confident in the aftercare provided, as many expressed they are excited about returning for servicing needs, reinforcing the bond built during the sales process.
Addressing Concerns Wisely
While the majority of experiences at Cartown have been overwhelmingly positive, there are occasional complaints regarding communication from parts and sales staff. Some customers have recounted instances where they felt ignored upon entering the dealership.
Notably, one critical review stated:
"Very poor communication from parts sale staff and also sales staff… we flew to Auckland and purchased two cars."
However, it’s evident that Cartown is committed to learning from feedback, continually striving for improvement. Those who have had exceptional experiences encourage others to give the dealership a chance, often proclaiming:
"I would certainly recommend these guys to anyone. I believe I have found the best car sales out there."
In summary, despite some critiques, the overall sentiment remains uplifting, showcasing Cartown’s dedication to providing excellent service combined with a supportive car buying atmosphere.