Pros 
Cons The Ups and Downs of Customer Experiences
Buy Wholesale Vehicles, located at 820 Tremaine Avenue in Palmerston North, has garnered a reputation that’s both positive and mixed among its clientele. With an average rating of 4.20, there’s clearly something for everyone at this dealership. However, individual experiences can vary dramatically.
Customer Service Concerns: Some past customers have reported extremely poor service. For example, one individual recounted an encounter with a dismissive salesman which soured their intent to make a substantial purchase. They described the salesman as "incredibly rude, arrogant, and completely dismissive," raising concerns about the dealership's approach to customer interaction.
Positive Vibes: On the flip side, many patrons have praised the dealership's friendly and helpful staff. Terms like "top tier service" and "super happy with our purchase" frequently pop up in reviews. They highlight the genuine efforts of employees like Rick and Wayne, who take the time to provide thorough guidance and explanations about their car offerings.
The Quality of Vehicles at Buy Wholesale Vehicles
When it comes to the cars themselves, Buy Wholesale Vehicles tends to impress. Customers often rave about the quality of vehicles available, stating:
- Excellent Options: One long-time customer shared that they have purchased three cars from the dealership, including family members, totaling nine vehicles over the years. This indicates consistent quality and reliability in their inventory.
- Competitive Pricing: Many reviewers mention that the pricing is very reasonable compared to similar dealerships in the area, making it a popular choice for budget-conscious buyers.
As one ecstatic customer affirmed, “You have to see the quality of their vehicles in person; you will not be disappointed.”
A Complementary Negotiation Experience
Understanding the nuances of car sales can dramatically improve customer satisfaction. At Buy Wholesale Vehicles, customers have noted the dealership's more laid-back and friendly negotiation style.
No Pressure Sales: Reviewers have mentioned that the team isn't pushy, allowing buyers to take their time, which is crucial in making such a significant decision. As one satisfied customer stated, “Wayne and Ricky were amazing. Made the whole thing easy and stress-free.”
Learning about New Gadgets: Staff members have reportedly taken time to show customers all the new features and gadgets in the vehicles, ensuring that buyers feel informed and equipped for their purchase. This dedication to education creates a more comfortable and honest buying environment.
Accessibility and Facilities
Buy Wholesale Vehicles takes pride in its commitment to accessibility and convenience for all patrons.
Accessibility Features: The dealership provides a wheelchair-accessible car park and entrance, welcoming all customers without barriers.
Payment Options: They accept a range of payment methods including debit cards and credit cards, ensuring flexibility for buyers when making their purchases.
Operating hours are as such, with consistent weekday availability:
- Monday to Friday: 9 am–5 pm
- Saturday: 9 am–4 pm
- Sunday: Closed
By maintaining hours that cater to various schedules, Buy Wholesale Vehicles makes it easy for each customer to find a time that works for them.
In summary, Buy Wholesale Vehicles presents a mixed bag of experiences but has shown a strong commitment to quality vehicles and accessible, friendly service for the majority of its customers.