Pros 
Cons Right Cars Vehicle Sales: A Community Staple
Located at 32 Quarantine Road, Annesbrook, Nelson 7011, Right Cars Vehicle Sales has established itself as a reliable used car dealer in the heart of Nelson, New Zealand. With a commendable rating of 4.00, this dealership has earned the trust of many local car buyers and adventurers alike.
Range of Offerings
Right Cars Vehicle Sales specializes in offering a variety of used vehicles, catering to different preferences and budgets. Known for their:
- Quality assurance: Each vehicle undergoes a thorough inspection, ensuring that buyers leave with a car that suits their needs.
- Accessibility: They have a wheelchair-accessible car park, making it convenient for everyone to visit.
- Additional services: Their team is known for providing free car hires during repair jobs, as shared by satisfied customers.
Whether you’re looking for a family car, a first vehicle for your teenager, or a reliable option for road trips, Right Cars has got it covered!
Praises and Acclaims
The dealership has received numerous positive reviews:
- Customers have highlighted the friendly staff, mentioning how "incredibly helpful" they are.
- One reviewer shared, "Stacey and her team were incredible and went out of their way to ensure we had everything we needed."
- Another satisfied customer mentioned, "Darrel was so kind; nothing was too much of a problem for him."
Such commendations represent the commitment Right Cars has to customer satisfaction. Besides the excellent customer service, many people appreciate that they offer:
- Clear communication about vehicle conditions and pricing.
- Realistic timeframes for repairs or revamps.
Areas for Improvement
Despite the positive feedback, Right Cars Vehicle Sales is not without its challenges. Some criticisms have emerged, particularly regarding:
- Booking issues: One unhappy customer claimed, "Worst thing you could do on your holiday is to book a car with these people. They don’t honor bookings and give lame excuses to mint more money." This calls for the dealership to perhaps refine their booking processes.
- Vehicle age: Complaints about offering cars that are older than 10 years have been noted, raising concerns for some potential buyers.
Acknowledging such feedback can help Right Cars enhance its reputation and service delivery.
Notable Customer Experiences
The experiences shared by customers reflect the commitment to service quality:
- A customer appreciated the quick provision of a usable spare tyre at a reasonable price, saying, "They sorted me out by providing a usable spare tyre at a very reasonable price. Thank you!"
- The mention of a large playground for kids has been a hit with families visiting, adding a family-friendly touch to the dealership.
The blend of positive experiences and helpful staff positions Right Cars Vehicle Sales as a desirable option for those in need of reliable used vehicles in Nelson. With continued focus on service enhancement, they are sure to maintain their standing in the community.