Pros 
Cons Turners Cars Napier: The Heart of Exceptional Service
Turners Cars Napier, located at 31 Pandora Road in the vibrant city of Napier, has garnered attention for its commendable customer service and a wide selection of used vehicles. With a solid rating of 4.20, customers have frequently praised the team for their attention to detail and commitment to customer satisfaction. The friendly atmosphere and knowledgeable staff contribute to an experience that resonates with many car buyers and sellers alike.
From the moment you step into their inviting premises, you are greeted with warm smiles and eager assistance. Here’s what some satisfied customers have to say about their experiences:
- “Highly recommend these friendly and honest folks!”
- “The whole team were super professional and a pleasure to deal with.”
A Seamless Buying Experience
One of the standout features of Turners Cars Napier is their seamless buying process. Clients have mentioned how the staff, like Bailey and Vincent, have made it easy to navigate their options—especially for those who may enter without a clear idea of what they want.
When you visit, you can expect to benefit from:
- Professional Guidance: Knowledgeable team members who ask the right questions to match you with the perfect vehicle.
- Multiple Payment Options: Convenient payment methods including credit cards, debit cards, and NFC mobile payments, ensuring a hassle-free transaction.
- Accessibility: Wheelchair-accessible entrances and parking to make everyone feel welcomed.
After-Sales Care: Going the Extra Mile
Turners Cars Napier doesn’t just stop at selling vehicles; they also understand the importance of after-sales service. A notable aspect of their customer care is illustrated by a case where a client experienced an issue with their vehicle’s rotors. The quick response and resolution included:
- Immediate Assistance: Providing a courtesy car while repairs were carried out.
- No Additional Charges: Fixing the issue free of charge, showcasing their dedication to customer satisfaction.
As one grateful customer quoted, “Cheers, Sean!” This level of service not only resolves issues promptly but also builds lasting trust with the clientele.
The Flip Side: Room for Improvement
Despite numerous glowing reviews, not every customer has had a five-star experience at Turners Cars Napier. A few clients have voiced concerns about specific policies—most notably regarding cash appraisals. A customer shared frustrations over a last-minute cancellation of an appraisal:
- “I booked a day off work for this and they let me down the day before.”
This highlights that while Turners offers commendable service to many, there may be instances where communication could be improved to ensure all customers are on the same page. It serves as a reminder that ongoing dialogue with clients is essential for maintaining customer loyalty.
In summary, Turners Cars Napier has established itself as a key player in the used car market, winning many hearts with their excellent service while continuously striving for improvement in areas of customer commitment. Whether you’re looking to buy or sell, this dealership offers a variety of options and a supportive team ready to assist you on your automotive journey in Napier.