Pros 
Cons Onlineautoshb Limited: A Reputation for Excellence
Onlineautoshb Limited has made a name for itself as a trusted used car dealer in Napier, boasting an impressive rating of 4.60. Located at 40e Niven Street, Onekawa, Napier, this dealership has gathered a diverse range of reviews, reflecting both praise and caution from customers.
- Strong Customer Service: Many customers rave about the friendly and helpful nature of staff members like Rob and Lee.
- Stress-Free Experience: A large number of reviews mention how easy and hassle-free the buying process is.
- Delivery Service: The dealership's delivery service has impressed several buyers, with cars arriving in pristine condition and even a full tank of gas.
"I highly recommend Online Autos HB; they're amazing!!!" - A happy customer.
Positive Experiences Worth Sharing
Multiple customers have shared glowing reports of their experiences with Onlineautoshb Limited, highlighting not just the vehicle purchasing process but also the post-sale support.
- Helpful and Approachable Staff: Rob has earned special mention for his attentive follow-up and support after the sale. From answering questions to resolving issues, his approachable demeanor sets a positive tone for customer interactions.
- High-Quality Service: Buyers have noted brilliant services that make transactions smooth and pleasing.
- Emphasis on Customer Satisfaction: "Rob will do anything in his power to make sure you are happy and satisfied," is a sentiment expressed by international customers who were initially hesitant about purchasing a car in New Zealand.
With such positive reinforcement, it's no surprise that many customers return for follow-up purchases.
Cautionary Tales: Proceed with Awareness
While Onlineautoshb Limited has many satisfied customers, there are voices that caution potential buyers to be thorough.
- Hidden Issues: One customer reported discovering that rust had been covered up during a previous purchase, resulting in costly repairs.
- Advice for Buyers: If you're considering a vehicle that's had prior repairs, it's wise to have it evaluated by a professional before purchasing to ensure you avoid surprises later on.
"Be very careful when purchasing a car from these guys," reflects the necessity for due diligence.
A Commitment to Accessibility and Convenience
Onlineautoshb Limited not only excels in customer service but also prioritizes accessibility and convenience for all clients.
Facility Features:
- Wheelchair-accessible car park and entrance cater to different needs, ensuring everyone can browse comfortably.
- Service options, including delivery, make it easy to purchase or service vehicles.
Payment Options: The dealership supports various payment methods, including credit and debit cards, along with mobile payments for seamless transactions.
Additional Services: Customers can take advantage of services beyond vehicle sales, such as oil changes and repair services, enhancing the overall value provided by the dealership.
In a rapidly evolving automotive market, Onlineautoshb Limited remains a dependable choice for anyone looking for a used car in Napier, blending excellent customer service with a commitment to quality and accessibility.