Pros 
Cons A Legacy of Outstanding Service
Notman Motor Group | Napier has built a reputation for being one of the most reliable car dealers in Napier South, consistently earning high ratings from satisfied customers. With a remarkable 4.60 rating, it’s clear that the team's dedication and expertise shine through in every interaction.
Customers frequently praise the exceptional service they receive, particularly highlighting the diligence of sales team members like Steve and Mark. These professionals go above and beyond to ensure that everything runs smoothly, from the moment a vehicle is purchased to after-sales support. One customer remarked:
“The service received when purchasing new vans for our business has been outstanding, and when one van developed a problem, Steve had it sorted immediately.”
This commitment to customer satisfaction is a core principle for Notman Motor Group, and their willingness to assist wherever needed sets them apart in a competitive market.
The Family Atmosphere
Walking into Notman Motor Group | Napier feels more like stepping into a family gathering than a typical car dealership. This sense of community is emphasized by customer testimonials praising the treatment they receive:
- Family-like Treatment: Customers have expressed feeling valued and not just another sale. This approach fosters loyalty and encourages repeat business.
- Efficient and Knowledgeable Staff: Every member of the team is trained to provide accurate information and assistance, ensuring that customers feel well-informed during their purchase decisions.
One happy customer shared:
“They make you feel part of a family and not just another sale. Well done to everyone!”
This welcoming atmosphere is not only comforting but also allows for an enjoyable car-buying experience.
Quick and Efficient Service
One of the major aspects that customers find impressive about Notman Motor Group | Napier is their quick and efficient service. Business patrons, in particular, note the importance of having their vehicles back on the road promptly, as time is essential.
- In-Warranty Support: Prompt assistance with warranty issues is a recurring theme. Customers are provided with loan vehicles while their cars are being serviced, showcasing the dealership's commitment to minimizing disruptions to everyday life.
- Reliable Communication: Customers have highlighted their appreciation for regular updates regarding any issues. This effective communication relieves any stress and fosters trust.
A satisfied customer recounted:
“Communication is great if there is a problem, and that means it’s dealt with immediately.”
Such testimonials emphasize the dealership's prioritization of service quality, making them a standout option in the area.
Accessible and Convenient Shopping Experience
Notman Motor Group | Napier is designed with customer convenience in mind, featuring a range of facilities aimed at enhancing the shopping experience. Accessibility is a significant focus, ensuring that everyone can enjoy their services without hassle.
- Wheelchair Accessibility: The dealership boasts a wheelchair-accessible car park and entrance, demonstrating a commitment to inclusivity.
- Flexible Payment Options: Customers appreciate the variety of payment methods, including credit card and NFC mobile payments, making transactions smoother and faster.
- Service Options: With both in-store shopping and delivery available, customers can choose the option that best suits their needs.
Customers have expressed their satisfaction with these facilities, noting:
“Notman Motor Group is a place to go if you need a new vehicle. Keep it up, guys!”
The thoughtful design of services and accessibility continues to enhance Notman Motor Group’s reputation as a premier car dealer in Napier.