Pros 
Cons Turners Cars Tauranga: A Mixed Bag of Offerings
Located in the heart of Mount Maunganui, Turners Cars Tauranga boasts an impressive selection of used cars catering to various budgets and preferences. With a rating of 3.90, they offer accessibility to customers with wheelchair-friendly facilities, ensuring everyone can browse their extensive stock with ease.
Positive Aspects:
- Wide Range: A diverse collection of used vehicles, making it easy for customers to find their perfect match.
- Accessible Services: Wheelchair-accessible car park and entrance enhance the shopping experience for all customers.
Customer Experiences:
While the variety is commendable, many customers highlight the crucial role of customer service — an area where Turners Cars Tauranga has received a mix of feedback.
Customer Service: Room for Improvement
Customer service at Turners Cars Tauranga has emerged as a significant pain point, as several reviews reflect negative interactions with the staff.
Common Complaints:
- Disparaging Behavior: Instances of rude comments made by staff in the presence of customers have been reported, emphasizing a concerning company culture.
- Lack of Support: Customers noted feeling dismissed and unvalued, particularly from specific employees like Jack S., who reportedly exhibited condescension during interactions.
Quote from a Customer: “I was ready to purchase after the test-drive, but the incident put me off completely. Please be careful whom you place near your business prospects.”
These issues suggest that Turners would greatly benefit from implementing comprehensive customer service training to foster a more welcoming environment for future clients.
Reliability of Vehicles: Proceed with Caution
While Turners Cars Tauranga offers appealing prices, the reliability of the cars has raised significant concerns among vehicle purchasers.
Troubling Reports:
- Hidden Defects: Customers have reported purchasing vehicles with unexpected deep structural rust that was not disclosed in the initial report, leading to costly repairs.
- Disappointing Repairs: After purchasing a vehicle, one customer faced ongoing issues, from seat malfunctions to major engine troubles, which were not adequately addressed by the staff.
Critical Experience: “... I had to take it in for the idling, then the engine blew... This is a 2015 car and has been nothing but trouble. I would never buy from Turners, trust me, you will regret it!”
Customer Advice:
- Be Informed: Consider thoroughly inspecting the vehicle and obtaining an independent mechanic's opinion before purchase.
- Keep Records: Document all interactions for accountability and protection as customers may need to push for resolution regarding defects.
A Few Positive Notes: Happy Customers Amidst Challenges
Despite the numerous negative experiences shared about Turners Cars Tauranga, a portion of their clientele has expressed satisfaction with their purchases and service.
Glowing Reviews:
- Helpful Staff: Some customers praised helpful turners staff who facilitated a smooth transaction experience.
- Value Additions: Buyers expressed satisfaction in upgrading to desired vehicles after negotiating deals.
One Happy Customer: “Very helpful and easy to work with. Great service, highly recommend. Walk away with an upgrade for the mrs 👌”
Overall Assessment:
Though the dealership's offerings and helpful staff contribute positively to the overall customer experience, potential buyers must weigh these positives against the concerning feedback regarding vehicle quality and customer service standards.
In summary, Turners Cars Tauranga may attract customers with their variety and pricing, but it is essential for potential buyers to approach with caution and thorough consideration of their experiences shared online.