Pros 
Cons Farmer Autovillage: A Positive Reputation for Car Sales
Farmer Autovillage, located in the heart of Mount Maunganui, has built a strong reputation as a trustworthy car dealer with a remarkable rating of 4.60. Known for its diverse inventory and friendly staff, the dealership strives to deliver excellent customer service.
Recent reviews from customers illustrate the commitment of Farmer Autovillage to provide a positive car-buying experience. For instance, one satisfied customer shared their seamless journey purchasing a 2019 Nissan Navara RX. They praised the professionalism of the staff and highlighted the exceptional service provided by Jackson, who guided them through the sales process.
Testimonials that Speak Volumes
Many customers rave about their experiences with Farmer Autovillage, repeatedly noting specific aspects of the service that stand out:
- Outstanding Customer Care: A happy customer expressed gratitude for the express service they received, boasting about a speedy turnaround on a Volkswagen issue that left them back on the road in a matter of hours.
- Exceptional Staff: The sales consultant John Lahman has received accolades for his engaging manner and product knowledge, making the purchase of a Haval H6 an enjoyable experience.
- Integrity and Trustworthiness: Clients have stated that the dealership honors their promises, such as delivering a service discount even when plans change.
Mixed Experiences Call for Improvement
Despite the largely positive feedback, some customers have reported frustrating experiences. For instance:
- Booking Issues: One reviewer, who shared experiences involving multiple missed appointments for vehicle servicing, suggested that better organization and communication are essential. They expressed disappointment in having to search for other service providers due to the repeated mistakes.
- Quotation Concerns: A customer highlighted a drastic difference in quotes for repairs — while Farmer Autovillage quoted $1400, others offered the same service for $400. This emphasizes the importance of shopping around for the best price.
Going the Extra Mile: Services and Accessibility
Farmer Autovillage goes above and beyond to ensure a comprehensive range of services and access:
- Service Options: The dealership offers both on-site services and delivery, making it easier than ever for customers.
- Accessibility Features: The facility includes a wheelchair-accessible entrance and car park, catering to customers with mobility needs.
- Payment Methods: They accept a variety of payment options, including credit cards, debit cards, and NFC mobile payments, ensuring convenience for all customers.
Overall, Farmer Autovillage exemplifies a customer-centric car dealership that thrives on exceptional service, although there’s always room for improvement in areas like appointment management and pricing transparency. This balance of praise and constructive criticism positions Farmer Autovillage as a notable player within the automotive industry in Mt. Maunganui.